Jamna Wanza Email & Phone Number

Dubai

I have been interested in Formula 1 since a very young age and therefore decided to share my passion, more recently, on Social Media. (@jamnawanza). Through my TikTok channel, I have been fortunate enough to be a part of a roundtable discussion on Diversity & Inclusion with Aston Martin F1 team, as well as interview 4x WDC Sebastian Vettel, which was a huge honour. I have also been fortunate to interview 2022 F2 champion Felipe Drugovich. Links below.

• Account manager to Tolley (Tax) clients

• Account manager for key clients, including high-profile international brands• Main point of contact for queries and escalations • Creating and delivering strategic account plans to hit an agreed over-arching objective/target for the account. Collaborating across functions (finance, operations, technical, marketing) to gain buy-in to help achieve objectives via key targets and KPI’s• Creating monthly and quarterly status reports, with subsequent actions and deadlines, keeping stakeholders aligned and focused on the account goals – adjusting when necessary to adapt to industry changes • Weekly reporting to the internal team of the revenue figures via Business Intelligence tools (Qlik/SQL) - providing commentary and insights from data analysis. • Involved in the sales cycle with the Business Development Director from contract through to delivery stage and using CRM tool (Salesforce) to do so - advising the sales team on potential clients and ensuring the contract will deliver the required forecast for ROI• Managing the effective on-boarding of clients upon contract signature• Prioritising delivery roadmap for the delivery team, based on revenue forecast from each client• Identifying new business by classifying and evaluating prospects; selling, up-selling and negotiating additional services and expansion channels to both new/existing clients to maintain the sales pipeline• Initiating projects for my clients and writing the business case as the project owner to ensure the correct priority has been assigned to the work • Working in close association with third-party partners such as mobile network operators in different territories, that have an active role in the execution of client launches• Foreseeing industry changes by researching industry insights, trends, market activities and competitors. • Maintain a positive attitude and stand by the company’s culture and values with my friendly, approachable, collaborative and helpful nature

Infomedia is trusted by brands and mobile network carriers globally to provide a secure billing platform to process transactions for a multitude of content providers, using Direct Carrier Billing (DCB), as opposed to alternative payment methods.• Overall responsibility for the onboarding and set-up of a diverse range of new clients onto the technical platform and managing these services through to launch• Creating and executing project plans to ensure both parties were aligned on the upcoming tasks, therefore allowing clients to launch their services by the pre-agreed dates• Managed the day-to-day running of clients’ services, ensuring services could run on an optimised level from an operational point of view, thus being able to improve the service for increased revenue generation • Liaised with and formally responded to client queries. Delivering exceptional customer service whilst also recognising, anticipating and handling difficult situations with courtesy, speed and efficiency • Reviewing data trends and spotting any potential issues before client could raise them. Managing operational issues through to solution, in the quickest, yet most efficient way possible to reduce impact on client revenue. • Initiating a UAT checklist for the testing of all client services prior to market launch, reducing the need for operational after-care. • Standardising documentation so client set up was as efficient as possible, across whole client portfolio

• £62 million public sector audit• Led a team to prepare and examine data as per the audit requirements • Implemented an efficient quality control procedure to ensure my team’s work was of the highest of standards• Inputted data on the internal tool to ensure information was kept up to date and available for anyone to review• Reported key outputs to the senior project director in a weekly report, as per their request • Created a positive and encouraging atmosphere within my team which inspired confidence to ensure the work could be completed, as there was a hard deadline• Maintaining professionalism within the team as we dealt with sensitive data

• Ensured aims and objectives of the project were met with a representation of the client’s interests: to drive donations and create brand awareness with their non-profit organisation • Agreed project timelines with the client and created a project plan which was communicated with to my team and the client for full transparency of actions, status and next steps• Organised the team according to their strengths, to work as efficiently as possible to achieve success • Developed standard reporting measures through minutes, Gantt charts and actions plans• Developed in-depth knowledge of markets, channels and competitors, including researching consumer markets, monitoring market trends and identifying consumer habits regarding charitable donations• Developed and implemented brand promotional activity across different marketing channels and devised a timeline to complete these tasks: primary and secondary research, presentations, social media engagement strategies, website enhancements all contributed to brand awareness and a knock-on effect of increased donations (+40% in 5 months)• Devised a longer-term marketing strategy with the implementation of marketing theory, so the client could maintain donations, once the project had ended

Master'S Degree, Management And International Business, Distinction

Bachelor'S Degree, Law, 2.1

Activities and Societies: Member of NTU Lex Law Society, Member and Public Relations Co-ordinator of NHSF NTU Hindu Society 2012/2013

Education record

A-Levels: Geography - A, English Literature and Language - B, German - C AS-Levels: Geography - A, English Literature and Language.