Al Perkins Email & Phone Number

Newport News, VA, US

Portsmouth, Virginia, United States

• Proven expertise in leading and mentoring cross-functional teams to ensure successful configuration management processes. Skilled in fostering collaboration, enhancing team performance, and developing standardized.
• Designed and implemented a pilot IT Asset Management (ITAM) process within the ServiceNow platform, streamlining asset tracking and lifecycle management. Developed comprehensive workflows, data models, and reporting.
• Extensive experience managing complex projects from initiation to completion, delivering on time, within scope, and under budget. Skilled in defining project objectives, developing detailed project plans, and.

Portsmouth, Virginia, United States

• Trained Technical Points of Contact (TPOCs) through targeted training and guidance, enhancing proficiency in ServiceNow assess management. Served as a ServiceNow Role Delegator, driving accurate data input, system.
• Led a team of Data Engineers, enhancing communication between ITAM and Inventory Specialists to improve accountability and operational efficiency.
• Prepared and imported baseline data into ServiceNow, performed preproduction workflow testing, and provided ongoing system monitoring and updates.
• Authored and Implemented Standard Operating Procedures (SOPs) for hardware and software asset management, standardizing processes, ensuring compliance, and driving operational excellence.

Virginia Beach, Virginia, United States

• Established an asset tracking system leveraging technical knowledge to deliver reports, audits, and asset baselines, enhancing asset management processes.
• Headed a cross-departmental team of 5+ as the Subject Matter Expert, guiding the methodology, procedures, and requirements for originating job aids, work instructions, and training on IT assets.
• Ensured database accuracy across different platforms via data management, facilitating timely and accurate NetART, NDMS, and file maintenance.
• Coordinated as the liaison between management and other functional groups, utilizing problem-solving skills to resolve issues regarding assets.

Virginia Beach, Virginia, United States

• Managed AV related system integration projects including coordinating with clients, facility owners, general contractors, and other trades involved in a project.
• Developed project-specific work plans and led other team members.
• Maintained complete and accurate as-built documentation of system installations.
• Troubleshot remotely and on-site to resolve technical issues involving the integration of multiple types of equipment.
• Solutions included equipment from vendors such as Crestron, Extron, Polycom, SMART, Biamp, and others.
• Generated, loaded, and tested DSP programs across multiple platforms.

Fort Eustis, VA

• Monitored, supported, and troubleshot 300+ military virtual training/conferencing (VTT/VTC) facilities as a bridge technician, minimizing disruptions and enhancing engagement.
• Conceived and executed plans of action for multiple projects simultaneously through prioritization and multitasking skills, increasing overall productivity.
• Generated and availed vital information for live streaming, audio bridging, and encrypted connections timely and effectively, enabling clear communication among teams.
• Performed all assigned duties professionally and ethically, adhering to the standard operating procedures.