Jamsey Scheidell Email & Phone Number

New York, United States

• Established the first Technical Training Program to enhance customer skills in hardware and software applications. Developed detailed training manuals, multimedia visual aids, job aids, study guides, and various.
• Spearheaded establishment of the training department within one month, marking the first of kind in company’s 49-year history.
• Generated $40K in revenue by delivering company's inaugural paid virtual training product to Defense Health Agency (DHA – DoD).
• Authored Job Instruction Breakdown documentation for 30+ positions, while ensuring consistent and clear guidance across roles.
• Enabled hands-on classroom instruction and reduced learning curve for software systems during active pharmacy hours by assembling mobile training kit.
• Created 38 detailed PPT presentations, while incorporating step-by-step screenshots within 2-month timeline for job instructions and presentations.

Remote, US

• Enhanced proficiency in maintaining new hardware systems and navigating advanced software systems by delivering expert-level training to internal/external customers. Spearheaded on-site maintenance and troubleshooting.
• Rapidly advanced to Level 3 Tech Support within four months, while demonstrating exceptional technical acumen.
• Led training initiatives on new software/hardware technology implementations, empowering clients to utilize advanced features effectively.
• Oversaw a $2M Amazon pharmacy automation central fill Pharmacy project by managing installation of 60 workstations, 20 freezers and refrigerators, and two third-party pharmacy automation robots.

Wilmington, North Carolina Area

- Completed a comprehensive educational program at Cape Fear Community College, spanning from January 2016 to December 2022.- Gained extensive knowledge and skills relevant to the Wilmington, North Carolina area and beyond.- Engaged in a variety of academic and practical experiences to build a strong foundation in key subject areas.- Developed critical.

Johnson City, NY

- Maintained and grew the Department of Defense vertical in compliance with government guidelines.- Prospected and identified potential clients through targeted research and outreach.- Qualified leads and tracked their progress using SalesNet CRM and SharePoint.- Supported new installations and provided go-live assistance for seamless project execution..

East Coast Region, US

- Provided comprehensive support and project management for regional and national accounts, handling service calls, on-site support, and component-level troubleshooting.- Conducted installations, services, and training for robotic and non-robotic prescription dispensing systems, utilizing multi-axis and air pressure systems.- Achieved a 35% higher request.

Sarasota, FL, Lakeland FL

- Orchestrated logistics for plant relocation, managing the move of personnel, office equipment, and records.- Established new workplace infrastructure, including office equipment, personal offices, and OSHA-required signage and equipment.- Developed and implemented personnel policies and procedures, including OSHA training and compliance.- Created and.

Raleigh-Durham, North Carolina Area

- Administered nationwide training for internal and external customers on software and high-speed electromechanical document processing systems.- Provided technical support for automation installation and delivered advanced maintenance and operator training.- Coordinated with the Technical Writing Team to update and enhance service and operator manuals for.

Working Toward Associate Of Science (As), Computer/Information Technology /Security

Associate Of Science (A.S.), Advanced Massage Therapy, 3.7-4.0

Activities and Societies: Leader of Professional Concepts, Administrator of student internships, Deans List, Summa Cum Laude

Undergraduate Studies, Accounting And Businessmanagement, 3.5-4.0

Activities and Societies: Secretary and President of Non-Traditional Student OrganizationDeans List 1994-1995

Undergraduate, Accounting And Businessmanagement, 3.8 - 4.0

Activities and Societies: Deans List