Jamsey Scheidell Email & Phone Number

New York, United States

Established the first Technical Training Program to enhance customer skills in hardware and software applications. Developed detailed training manuals, multimedia visual aids, job aids, study guides, and various educational resources to facilitate effective learning. Created visual aids for both virtual and instructor-led classroom sessions to create an interactive learning environment. Additionally, supporting software training assistance after implementation and helped with equipment installation, troubleshooting, and repairs. Designed customer specific training programs, increasing customer satisfaction from 0 to 65% in four months.Key Accomplishments:● Spearheaded establishment of the training department within one month, marking the first of kind in company’s 49-year history. ● Generated $40K in revenue by delivering company's inaugural paid virtual training product to Defense Health Agency (DHA – DoD).● Authored Job Instruction Breakdown documentation for 30+ positions, while ensuring consistent and clear guidance across roles. ● Enabled hands-on classroom instruction and reduced learning curve for software systems during active pharmacy hours by assembling mobile training kit.● Created 38 detailed PPT presentations, while incorporating step-by-step screenshots within 2-month timeline for job instructions and presentations. ● Prepared virtual training course that decreased staff adjustment time and improved software utilization by 30% during go-live. ● Boosted staff proficiency with newly installed software by 30% through deployment of traveling training kit equipped with all necessary hardware/software for immersive, hands-on classroom sessions.

Remote, Us

Enhanced proficiency in maintaining new hardware systems and navigating advanced software systems by delivering expert-level training to internal/external customers. Spearheaded on-site maintenance and troubleshooting for complex medical device systems by resolving customer issues with unmatched professionalism and efficiency. Key Accomplishments:● Rapidly advanced to Level 3 Tech Support within four months, while demonstrating exceptional technical acumen.● Led training initiatives on new software/hardware technology implementations, empowering clients to utilize advanced features effectively.● Oversaw a $2M Amazon pharmacy automation central fill Pharmacy project by managing installation of 60 workstations, 20 freezers and refrigerators, and two third-party pharmacy automation robots.

Wilmington, North Carolina Area

- Completed a comprehensive educational program at Cape Fear Community College, spanning from January 2016 to December 2022.- Gained extensive knowledge and skills relevant to the Wilmington, North Carolina area and beyond.- Engaged in a variety of academic and practical experiences to build a strong foundation in key subject areas.- Developed critical thinking and problem-solving abilities through rigorous coursework and hands-on projects.- Participated in diverse learning opportunities to enhance professional and personal growth over the seven-year period.- Built a network of academic and professional connections in the Wilmington region.- Demonstrated commitment to continuous learning and development throughout the extended educational journey.

Johnson City, Ny

- Maintained and grew the Department of Defense vertical in compliance with government guidelines.- Prospected and identified potential clients through targeted research and outreach.- Qualified leads and tracked their progress using SalesNet CRM and SharePoint.- Supported new installations and provided go-live assistance for seamless project execution.- Managed project timelines and deliverables for customer remodels and hardware upgrades.- Assisted with hardware upgrades and system enhancements to meet customer needs.- Completed Customer-Centric Selling Course to refine sales strategies and improve customer engagement.

East Coast Region, Us

- Provided comprehensive support and project management for regional and national accounts, handling service calls, on-site support, and component-level troubleshooting.- Conducted installations, services, and training for robotic and non-robotic prescription dispensing systems, utilizing multi-axis and air pressure systems.- Achieved a 35% higher request rate for Level II and III Tech Support over two consecutive years.- Diagnosed and resolved hardware- and software-related network issues, including cable damage, IP address conflicts, and router settings.- Developed and executed strategic training programs to enhance user proficiency and system efficiency.- Rapidly secured a key project management role within four months, demonstrating exceptional performance.- Provided leadership and support for a $20 million integrated robotic pharmacy system, overseeing nine support staff and ensuring high-quality customer service.

Sarasota, Fl, Lakeland Fl

- Orchestrated logistics for plant relocation, managing the move of personnel, office equipment, and records.- Established new workplace infrastructure, including office equipment, personal offices, and OSHA-required signage and equipment.- Developed and implemented personnel policies and procedures, including OSHA training and compliance.- Created and executed an onboarding process for the new printing plant.- Managed affirmative action program, filed EEO-1 reports annually, and maintained employee records in compliance with EEO regulations.- Administered compensation, benefits, and safety programs, ensuring compliance with federal, state, and local labor laws and regulations.- Recruited and mitigated risk by ensuring organizational adherence to labor laws and regulations.

Raleigh-Durham, North Carolina Area

- Administered nationwide training for internal and external customers on software and high-speed electromechanical document processing systems.- Provided technical support for automation installation and delivered advanced maintenance and operator training.- Coordinated with the Technical Writing Team to update and enhance service and operator manuals for existing and new machinery and software applications.- Developed and facilitated curriculum for five courses covering seven high-speed document processing systems.- Successfully set up and provided advanced technical and operational training for two CMC high-speed systems.- Acted as Level III Technical Support for the BH6000 High-Speed Document Processing System.- Revised curriculum for a mandatory course on five high-speed systems, improving technician performance by 18% to 30% and increasing customer service satisfaction ratings from 93% to 100%.

Working Toward Associate Of Science (As), Computer/Information Technology /Security

Associate Of Science (A.S.), Advanced Massage Therapy, 3.7-4.0

Activities and Societies: Leader of Professional Concepts, Administrator of student internships, Deans List, Summa Cum Laude

Undergraduate Studies, Accounting And Businessmanagement, 3.5-4.0

Activities and Societies: Secretary and President of Non-Traditional Student OrganizationDeans List 1994-1995

Undergraduate, Accounting And Businessmanagement, 3.8 - 4.0

Activities and Societies: Deans List