Jamshaid Khan Email and Phone Number

As manager sales, I was responsible for● Sales strategy development to achieve organizational sales goals and revenues● Sets individual sales targets with sales team● Works on sales scripts with sales team track, collate and interpret sales figures and reporting● Ensures members of the sales team have the necessary resources & product knowledge to performproperly● Plan and direct sales team training● Selling project property units, paying client visitations, giving… Show more As manager sales, I was responsible for● Sales strategy development to achieve organizational sales goals and revenues● Sets individual sales targets with sales team● Works on sales scripts with sales team track, collate and interpret sales figures and reporting● Ensures members of the sales team have the necessary resources & product knowledge to performproperly● Plan and direct sales team training● Selling project property units, paying client visitations, giving demonstrations, carrying out site visits, andclosing deals.● Responsible for effectively communicating project sales offers, following up with clients for deals● Maturation/healthy relationship management (and keeping them updated on their chosen propertyconcerns), renegotiating property prices with buyers where needed● Defining project KPIs to expedite individual performance levels.● Responsible for Team development, Sales Revenue, and project units Show less

• Working cross functionally with other department leaders to ensure that the objectives of the business are being met and outcomes are being delivered • Monitoring and driving performance across your operation, and preparing relevant reports for senior management • Identifying and addressing people issues, and usually having responsibility of adhering to HR processes • Ongoing coaching and Learning & Development of your team • Having meetings with your Team Leaders to make… Show more • Working cross functionally with other department leaders to ensure that the objectives of the business are being met and outcomes are being delivered • Monitoring and driving performance across your operation, and preparing relevant reports for senior management • Identifying and addressing people issues, and usually having responsibility of adhering to HR processes • Ongoing coaching and Learning & Development of your team • Having meetings with your Team Leaders to make sure that objectives for the day are communicated and understood • Regular meetings with the senior leadership team to ensure that any upcoming news, events and changes are pre-empted and managed accordingly across the business • Identifying any performance issues and coaching needs • Producing reports to show overall contact center performance • Hiring and training the new agents Show less

• Call listening and giving feedback to Agents on how they can improve • Developing a metric for Quality Scores to track individual and team performance • Observing call center trends • Monitoring and driving individual and team performance, usually against a set of key performance indicators (KPIs) • Ongoing coaching and development of team • Taking call escalations and looking out over your team for when an Agent may need help • Ongoing motivation of your team… Show more • Call listening and giving feedback to Agents on how they can improve • Developing a metric for Quality Scores to track individual and team performance • Observing call center trends • Monitoring and driving individual and team performance, usually against a set of key performance indicators (KPIs) • Ongoing coaching and development of team • Taking call escalations and looking out over your team for when an Agent may need help • Ongoing motivation of your team to ensure a positive mindset and customer focused attitude remains throughout • Identifying and addressing any people issues, and being a pillar of support for your team members • To make sure that all team know what their objectives are for the day • Providing customer feedback and internal compliance feedback to management Show less

As Quality Assurance officer, I was responsible to ensure quality day-to-day operations● Monitoring and assessing Agent performance against a set of criteria● Giving feedback to Agents on how they can improve● Developing a metric for Quality Scores to track individual and team performance● Preparing reports for management on where the contact center has improved and where it couldimprove further