Jamshaid A.

Jamshaid A. Email and Phone Number

Delivering stakeholder value through transformation @ Jammster Consulting
Jamshaid A.'s Location
Kensington, England, United Kingdom, United Kingdom
Jamshaid A.'s Contact Details

Jamshaid A. personal email

n/a
About Jamshaid A.

I deliver large or complex I.T and Transformation Programmes and Products on an interim basis. What makes me different?I always get results, 100% sustained outcomes success.I am a technologist that understands business by virtue of having established 2 technology start-ups and led a VC consulting arm to drive portfolio growth during COVID’s exceptional market conditions. Over 30 years of experience in strategy and technology consultancy. My career includes senior roles such as: CTO; Practice Director for AWS, CRM and Contact Centre Solution teams; Head of Enterprise Architecture; and Head of Software Development. I have extensive experience with FTSE 100 companies in the UK and global markets. I have a strong record of accomplishment in mergers, acquisitions, divestitures, and operational transformations. My expertise includes supplier and vendor selection, negotiating high-value contracts (£100m+), and being an innovator and strategic thinker. I have developed product ideas and successfully brought them to market, enhancing market share in Transport, Logistics, and Contact Centre sectors. I also have a robust background in governance best practices, driving standards and quality through consulting.I have successfully delivered global programmes, formulating strategic goals and designing programmes to achieve corporate outcomes. Notable achievements include:- Mitigated £52m unbudgeted Tfl costs to cater for 2012 Olympics CX engagement - Released £300m in property portfolio benefits with 5% (£7m) IT savings annually- Mitigated £140m pension liabilities through a JV divestiture- Achieved 5% savings for a pan-European logistics fleetSpecialties: I am accredited in AWS Artificial Intelligence, Internet of Things, and Contact Centres. Client Pedigree includes:*Finance:*- Lloyds/TSB- Barclaycard- CHASE Manhattan- ABN AMRO*Telecommunications/Utilities:*- British Telecommunications (BT)- ORANGE- Cable and Wireless Worldwide (C&W)- Virgin Media- OVO- Centrica- British Gas*Government/Public Sector:*- Greater London Authority (GLA)- DCSF- Gwent Police- Business Link- London Development Agency- Glasgow City Council- Cornwall CC- Avon CC- NHS- Cambridge University Press*Transport:*- Heathrow Airport Limited- Virgin Airlines- Transport for London (TfL)- Department of Transport (DoT)- Highways Agency- CAA- Railtrack*Commercial/Retail/Charities:*- ASDA- Morrisons- Travis Perkins- Fitness First- Rentokil-Initial- NSPCC- TUI- Virgin Holidays- SONY Computer Entertainment- YELL

Jamshaid A.'s Current Company Details
Jammster Consulting

Jammster Consulting

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Delivering stakeholder value through transformation
Jamshaid A. Work Experience Details
  • Jammster Consulting
    Director
    Jammster Consulting Sep 2019 - Present
    London, England, Gb
    Jammster Consulting specializes in guiding companies and the Public Sector to deliver strategies (corporate and technical), value chain analysis, major Corporate Change Programmes, Customer Engagement transformation and solutions. We have a unique insight on the factors that are crucial to achieving successful outcomes and will help our customers through their transformation journey using industry recognised best fit delivery models. We deliver consulting and strategic solutions that help you:• develop stronger and more profitable relationships with your customers,• build a knowledgeable, productive and collaborative workforce that supports your customer experience strategy.Our services span the entire life of a transformation programme, covering: strategic advice and business case justification, procurement, delivery, transition and handover to BAU. Regardless of where you are in your transformation journey, we have a compelling service offering to help you accelerate benefits realization. Our team have helped many leading brands with their customer engagement and workforce productivity challenges. Get in touch with us via info@jammster.com to find out how we can help your business.
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  • Ip Integration
    Director Of Product Management
    Ip Integration Jan 2023 - Apr 2024
    Pincents Lane, Reading, Gb
    Exceptional Customer Contact.Our 20+ years of contact centre expertise in market sectors from gaming to retail has earned us the trust of our clients, from large corporations to SMEs.We are focused on creating intelligent and innovative contact centre solutions that deliver exceptional customer experiences.My responsibilities included: introducing innovation to the organisation's products and services either through partnerships or our own IP development. My team then ensured the successful onboarding of solutions and services for the full product lifecycle and GTM strategy.Delivered the successful launch of ElasticCX an omni channel SaaaS Contact Solution into the U.K market.
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  • Raz Group
    Principal Advisory
    Raz Group Jan 2020 - Nov 2020
    Raz Group invests in over 200 ventures across the GCC, Raz Group are venture builders who bring their unique model of "Solidarity Investment" to empower teams who espouse integrity and have a positive impact on the community. Raz Group promotes a fair equity structure supported by a plug and play business environment.Led the Portfolio Committee which has a primary function of increasing maturity rates and growth with the portfolio companies. I was responsible for establishing the department and all processes. Setup and led the Portfolio Ideation Committee which was created to support all portfolio companies to be able to adapt to the extreme economic climate caused by the COVID-19 pandemic. Delivered a variety of advisory projects to increase shareholder value for portfolio companies.
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  • Connect Managed Services
    Director - Aws And Cloud Solutions Practice
    Connect Managed Services Feb 2018 - Aug 2019
    London, England, Gb
    Connect Managed Services is the world’s leading Customer Experience and Unified Communications managed services provider for global businesses that prides itself on offering vendor agnostic solutions. As AWS Practice Director I was responsible for:• AWS P&L• Generating new customers and working closely with Marketing to establish Connect Managed Services as a leader in Amazon Connect• Establish Connect Managed Services as an accredited Advanced AWS Partner and Amazon Connect Service provider • Establishing the AWS partner relationship and developing the AWS capabilities within the company for presales, sales, delivery and support. • Customer experience proposition development• Providing governance oversight on all AWS presales and delivery programmes
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  • Coolharbour
    Director And Founder
    Coolharbour Jun 2014 - Jan 2018
    London, Hertfordshire , Gb
    CoolHarbour (acquired by Connect Managed Services February 2018) was an independent Consulting and Systems Integration firm specialising in Customer Engagement and Unified Communications. As co-founder of CoolHarbour established the company as:• the U.K’s leading ‘go-to’ Amazon Connect partner within a year of the relationship despite being the smallest team compared to our competition. • A provider of innovative products for the Amazon Connect ecosystem on the AWS Solution Space• The ‘go-to’ partner for the leading System Integrators to deliver Skype for Business and O365 to corporate clients.My role included providing the strategic direction of the company, proposition development, sales pipeline development and delivery capability.Brands that trusted CoolHarbour included: Morrisons, Travis Perkins, Gwent Police, CheckPoint Software, Institute of Mechanical Engineers,
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  • Zyr Consulting
    Director And Programme Director
    Zyr Consulting Dec 2005 - Jul 2015
    Delivered numerous high profile Programmes across various sectors a sample of which includes:• Heathrow Airport Limited - Delivered a 5 year roadmap for Heathrow’s Airport Operational Systems and responsible for delivering the Operational Systems Replacement Programme.• Fitness First - Delivered a Microsoft Office 365 cloud solution and Active Directory across 10 countries (U.K, Germany, Australia, India, Malaysia, Thailand, Philippines, Singapore H.K and Indonesia).• PRS for Music :o As programme manager reporting directly to the CFO and corporate legal counsel led a team delivering the successful divestiture of a Joint Venture vehicle between PRS for Music and MCPS which resulted in a signed shared service agreement, transfer of shares from MCPS to PRS and an agreed 5 year recovery plan for MCPS.o Delivered a business case to the CFO that was accepted to introduce best practice procurement and e-Procurement systems throughout the organisation.o Conducted an emergency intervention of a troubled web transformation programme to recommend the delivery of a multi channel contact and digital strategy and re-alignment of the project to deliver the corporate digital strategic needs through delivery of: target operating model, email, mobile applications, phone and online. • Rentokil Initial - Mobiles Services & Application (MSA) Programme delivering Mobile Solutions, PDAs and Logistics solutions across western European Markets as part of a division wide Supply Chain transformation initiative.
  • Serco
    Head Of Enterprise Architecture And Managing Consultant
    Serco Mar 2007 - Jul 2008
    Hook, Hampshire, Gb
    Led the Serco Enterprise Architecture team which were responsible for all business and enterprise architecture for Serco’s clients. My role included reporting to the CIO to facilitate and develop the service propositions for the entire ICT division’s catalogue including: service management, applications, ICT professional services including business transformation.During my tenure I led the ICT team in the win of the multi £100m+ Glasgow City Council BPO/Shared Services bid. The contract was for a combined property and ICT outsource contract.
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  • European Technology Consultants
    Director Crm And Contact Centre Solutions Practice
    European Technology Consultants 1999 - 2005
    Responsible for the ETC CRM and Contact Centre Solutions Practice delivering Chordiant and Genesys Solutions to the Telecommunications, Finance and Commercial sectors.ETC was a Specialist Contact Centre consultancy and leading U.K Genesys Enterprise VAR (U.K Partner of the year 2003 & 2004) supplying solutions to FTSE 100 & Fortune 500 companies, including: Barclaycard, BT, ORANGE, ntl: and telewest (now Virgin Media), Energis, BA, TUI, SONY Computer Entertainment and ASDA.
  • Datapoint
    Principal Consultant
    Datapoint 1996 - 1999
    Brentford, Middlesex, Gb
    Programme management, project management and systems integration for CTI infrastructure projects; managing third party consultants and consultancy.
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  • Peter Davidson Consultancy
    Co-Founder, Head Of It & Software Development Services
    Peter Davidson Consultancy 1988 - 1996
    Responsible for providing innovative software products and services for the Transportation Modelling and Planning Sector. My responsibilities also included: Marketing, revenue generation, line management, product management, technical delivery, programme management and project management.

Jamshaid A. Skills

Project Delivery Program Management Business Transformation Outsourcing Integration Crm Change Management Strategy Enterprise Architecture Telecommunications Management Project Management Contact Centers Stakeholder Management Public Sector It Strategy Enterprise Software Business Analysis Cloud Computing It Management Team Management Management Consulting Itil Solution Architecture Business Process It Service Management Business Process Improvement Pmo Mobile Devices Prince2 Service Management Governance Pre Sales Product Management Service Delivery Soa Agile Project Management Bpo Project Planning Requirements Analysis Business Intelligence It Outsourcing Vendor Management Pmp Contact Centre Contact Center Design Infrastructure Software Project Management Resource Management Requirements Gathering

Jamshaid A. Education Details

  • Hult Ashridge Executive Education
    Hult Ashridge Executive Education
    Consulting & Change In Organisations
  • University Of Wolverhampton
    University Of Wolverhampton
    Computer Science

Frequently Asked Questions about Jamshaid A.

What company does Jamshaid A. work for?

Jamshaid A. works for Jammster Consulting

What is Jamshaid A.'s role at the current company?

Jamshaid A.'s current role is Delivering stakeholder value through transformation.

What is Jamshaid A.'s email address?

Jamshaid A.'s email address is j.****@****.uk.com

What schools did Jamshaid A. attend?

Jamshaid A. attended Hult Ashridge Executive Education, University Of Wolverhampton.

What are some of Jamshaid A.'s interests?

Jamshaid A. has interest in Organisational Psychology, Languages.

What skills is Jamshaid A. known for?

Jamshaid A. has skills like Project Delivery, Program Management, Business Transformation, Outsourcing, Integration, Crm, Change Management, Strategy, Enterprise Architecture, Telecommunications, Management, Project Management.

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