Jamsheed Mohammed Ali Email & Phone Number

Job Role: Senior Member Service Manager • Communicating regularly with all members, in accordance with ‘Member Journey Retention program’ to bring high-end customer experience.• Work with the Club General Manager on written policies for dealing with such subjects as customer complaints, threatening behavior and health and safety.• Ensuring that every member are greeted by Name, human-attended in the reception as they walk in to the club.• Being readily available to handle and resolve members’ complaints.• Ensuring that every enquiry, phone calls, are dealt with courteously and efficiently. Management• Recruiting all front-of-house (FOH) staff, training and developing them to fit the Fitness First standards and Culture.• Acting as Line Manager to all FOH staff and oversee the FOH operations.• Undertake FOH administrative duties, including the creation and maintenance of staff rota and timesheet records.• Ensuring the team is fully trained in all aspects of customer care, Selling Memberships, encoding the sales in the system, overall club operations, and fire evacuation procedures.• Monitor the staff’s work performance, implementing the ‘Operating with Excellence’.

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  Dhss Mannarkkad