I have a passion for facilitating positive customer experiences and developing positive client-business relationships. I have a strong background in customer service involving over 7 years combined experience in keyholding, serving, and barista positions. Over this period I have demonstrated exceptional leadership, initiative, and communication skills that allow me to be a valuable asset within a service environment. I am looking to apply my enthusiasm towards customer service in a cohesive and energetic workplace.
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BaristaJuniper Cafe Aug 2021 - Mar 2024Kingston, Ontario, Canada- Developed coffee training protocols alongside management - Worked with FOH staff to foster consistent high quality drinks and service- Organized and hosted team events to build workplace unity
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BaristaNeo Coffee Bar Aug 2020 - Jul 2021770 Bay Street Unit 3- Managed online menus to ensure their accuracy and minimize order cancellations- Completed daily cash-out and tip-out/actively monitored and corrected inconsistencies- Monitored supply levels to ensure vital products were kept stocked- Proactively researched coffees, teas, and brew techniques to better engage customers -
BaristaTerra Breads, Inc. Jan 2019 - May 2019Vancouver, British Columbia, Canada- Alternated between barista, baking, serving, and cashier duties swiftly to ensure timely service and smooth operation from all workplace stations- Crafted consistent espresso, tea, and specialty drinks under high order volumes, efficiently, to minimize wait times-Sanitized, prepared, and restocked barista section to allow coworkers to open and close productively -
ServerTerra Breads, Inc. Oct 2017 - May 2019Vancouver, British Columbia, Canada- Memorized rotating menu and cafe items in order to recommend the products best suited to guests' needs- Maintained a clean working environment by following stringent sanitation standards for all cafe surfaces and equipment to provide best possible dining experience- Bulk prepared menu items while managing and stocking product displays to foster organization and give valuable first impressions
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Keyholder/BudtenderThe Herb Co. Canada Nov 2017 - Jan 2019Vancouver, British Columbia, Canada- Ensured sales goals were met by analyzing daily cash-outs and orders with management to ensure that all dispensary duties were completed with diligence and skill- Shared responsibility for inventory management and receiving to promptly integrate new and existing products into our store- Adhered to all contemporary legislative requirements of cannabis retailers to develop and display a responsible and professional atmosphere within our store
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Customer Service RepresentativeFarm Boy Inc. Oct 2012 - Aug 2017Kingston, Ontario- Adhered to all food safety standards, OSHA standards, and operating procedures to ensure safe food and working environments to our clients and coworkers- Operated labeling machine, memorized product codes, and stocked displays to highest department standard to provide the best shopping environment to customers - Received, sorted, and labelled product shipments in our walk-in freezer/fridge unit to allow for quick retrieval and safe storage of our products
James Tennant Education Details
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Health And Physical Education/Fitness
Frequently Asked Questions about James Tennant
What is James Tennant's role at the current company?
James Tennant's current role is Barista at Juniper Cafe.
What schools did James Tennant attend?
James Tennant attended Queen's University.
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James Tennant
Maintenance Operator @ The Miller Group | Environmental Science GraduateScarborough, On -
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