Lead various digital engagement projects, ensuring alignment with business goals and stakeholder expectations.Oversee IT infrastructure projects, focusing on implementation and optimization to support business operations.Manage cybersecurity initiatives, ensuring robust security measures are integrated into all projects.Coordinate VOIP implementations, enhancing communication systems and improving overall operational efficiency.Foster collaboration across teams to drive project success and deliver high-quality outcomes.

Spearheaded IT infrastructure development for a startup event industry, including system design, setup, and configuration.Developed and executed IT strategies in alignment with business objectives, ensuring technology supports growth and innovation.Managed IT budgets, vendor contracts, and procurement to optimize resource allocation.Led a team of IT professionals, focusing on mentorship and skill enhancement to drive high performance.Implemented cybersecurity measures, ensuring compliance with data protection regulations.

• Oversaw helpdesk operations and provided technical leadership to a team of technicians.• Implemented ITIL best practices, leading to a 30% increase in incident resolution speed.• Developed and managed a helpdesk ticketing system to streamline support requests and monitor service metrics.

• Managed escalations and provided technical support for virus-related issues, ensuring high customer satisfaction levels.• Focused on training and workflow distribution to optimize team performance.• Achieved a 95% customer satisfaction rate and reduced escalations by 20% through efficient workflow management.