Jamyn Jodice Email & Phone Number

Rancho Cordova, Ca, Us

Sarasota, Florida, United States

Work as a key team member to ensure the success, growth and evolution of the Field Service Division.• Dynamics Field Service System Management for installations in US, Canada, EU and UK• Data management for processing 60K+ work orders per month• Process analysis for service additions, system functions and user interfaces• Specifications and requirements creation for system enhancements• Project management using Azure DevOps Features, Product Backlog Items and Tasks• Perform user acceptance testing (UAT) and quality assurance (QA) for system updates• Account, Asset, Warehouse and parts inventory management for 3000+ service customers• Systems access administration, Resource record creation and Profile setup for 300+ users• Release planning for system enhancements and data loading• Closely work with vendors, internal IT, service managers, fulfillment team and technicians• Provide technical support for users and data synchronization on mobile devices

Northern California

Audio mixing for live events, stage management, equipment care & setup. Clients include: - The Strum Shop (https://www.thestrumshop.com) - Liberty Towers North Church - Innersoul Band (https://innersoulband.com) - Fruitridge Sound (http://www.fruitridgesound.com) - The Mixx Band (http://www.mixxmusic.org) - Radio Active Band - Funkengruven (https://www.facebook.com/FunkengruvenBand)

Rancho Cordova, California

Create a variety of MS Excel and Access-based reports for work-flow tracking, volume trending, application statuses and aging, turnaround times (TAT), capacity planning and Associate performance monitoring. Create dynamic reporting using MS Excel formulas, macros and Visual Basic for Applications (VBA). Linking source data to reports using MS Excel formulas and SQL statements. Incorporated error checking to identify data entry errors and exclude erroneous data from reports. Reduced Associate Performance Monitoring overhead by 14+ hours per month for 5 team Supervisors. Provided MS Excel support for production team members, peers and managers. Established a Dashboard for current Reports and Projects, Tools and Templates, Reference Information, and Completed Projects.

Rancho Cordova, California

Created operations procedures for various internal teams, product release bulletins for internal and external customers, process flow diagrams, quick reference guides (QRGs) and quality inspection procedures (QIPs). Established flowcharting as a service for the Documentation Team. Interviewed subject matter experts (SMEs) to obtain details for publications. Analyzed processes and created new procedural documentation. Updated existing documentation to align with current processes and corporate branding standards. Supported the Documentation Team in JIRA and Visio by analyzing team needs, creating procedure documents and training Team Members.

Folsom, California

Technical Writing & Communication Creating technical documents including, quick reference guides, user manuals, product overview materials, troubleshooting guides, and billing detail sheets. Interviewing subject matter experts and performing technical activities to obtain details for procedures and instructions. Transforming engineering notes to user-friendly documents. Identifying appropriate information delivery formats to present a variety of materials and information. Ensuring continuity of voice and identify in all communications and publications. Product Marketing & SupportDesigning messaging templates to use for program registration, event promotion, and product preview instructions. Providing tailored responses for a wide range of customer inquiries. Calling customers to encourage ordering and offer assistance for concerns or questions. Creating informational documents and managing web content for product overview materials, pricing guides, product offerings, and order facilitation. Operating video and lighting equipment for promotional messaging production.Process DevelopmentCreating, analyzing, validating and improving processes for program registration, product ordering, equipment installation, and operating procedures. Conducting customer interviews to identify collateral & communication needs, drive process evolution, and provide insight for additional infrastructure needs (e.g. answers to warranty questions, end-of-lease details, identification of financing gaps, FAQ data capturing, etc.}.

In my nearly eight years with this industry leader, I worked closely with Maintenance Coordinators, Managers and Technicians to support corporate Autonomous Maintenance (AM) and Preventative Maintenance (PM) goals. My role included Technical Writing, Project Management, SAP Database Management, Statistical Data tracking, User Training and maintaining an Intranet web site:Technical Writing & Miscellaneous Support * Created hundreds of documents for SAP Users, Mechanics, Instrument Technicians, Coordinators and Managers to support equipment repair & maintenance, instrument calibration, and training requirements * Performed in-the-field photography, process analysis, interviewing and graphic illustration * Created an Intranet web site to house reference data (schedules, forms, statistics & process review docs) * Provided user support as needed (verbal instruction, documentation and visual aids)Project Management * Co-managed 17 major projects over a 7 year period (totaling more than 5500 maintenance tasks) * Coordinated over 78K individual project line items identifying resources, dates and work details * Captured tasks details using SIMPTWW method (Safety, Information, Materials, People, Tools, Where, When) * Created a Master Schedule (MS Project) featuring over 10K recurring maintenance & safety items * Tracked Statistical Data for each maintenance project showing an overall completion rate of 98%SAP Database Management (CMMS / ERP System, Maintenance & Materials areas) * Created & managed over 2700 individual pieces of equipment, instruments, and safety devices * Used SAP IBAU function to create & manage multi-level Bill-of-Material (BOM) lists used in multiple locations * Scheduled recurring maintenance items using SAP Maintenance Task & Maintenance Plan functionality * Converted maintenance details into SAP documents & attached them to the appropriate Functional Locations

At worldwide technology producer, I used the Product Life Cycle (PLC) process to manage marketing projects, conducted planning & development meetings using Intel's "Effective Meetings" guidelines, and published content for marketing & engineering groups on Intel's OEM and Resellers web sites while using Trademark guidelines to protect Intellectual Property. My web publishing environment included testing servers, batch updates and direct publishing to live Internet servers.For this role, I held CPS & PIC certifications and performed an assortment of tasks including content updates, proof-reading, HTML/JS coding, and graphic art creation. Business areas I supported are the Resellers Product Group (RPG) and CPR, as well as a variety of internal clients. I also created several Intranet Web sites for internal communication and managed a group of 6 servers. Server management tasks included administering user access & installing domain names for directories on a Windows 2000 Server with Internet Information Services (IIS) and MS FrontPage extensions.

Clients include Procter & Gamble (Sacramento), Intel, Boeing NA (formerly Rockwell International), California DMV, Sacramento City School District, Hewlett Packard and The Money Store.The Money Store - Created HTML and MS Word based documentation to support marketing operations and assist customers with on-line user interface programs. Updated contingency planning documentation, captured code standards for Java programmers.Boeing North American - Revised text and illustrations for a variety of aircraft repair manuals to bring them up to date with design changes and process revisions. Worked in an assortment of publishing and graphics programs including CorelDRAW, AutoCAD, MS Word. Performed digitizing, optical character recognition (OCR), illustration and text editing.California Department of Motor Vehicles - Interviewed accounting personnel, analyzed data to create detailed process overviews for accounting tasks, edited data submitted by fellow analysts, combined captured details into a single document with modular sections for individual accounting areas, produced incremental deliverables and process flow diagrams.Sacramento City Unified School District - Produced instructional materials and quick-reference guides for bilingual education, performed research and content development tasks for grant acquisitions.