● Managed a team of 8 to 25 underwriters remotely, ensuring production, time off and service level agreements were met● Conducted second review for quality assurance ● Responsible for document pipeline management● Held bi-weekly team meetings regarding internal/external Quality Control (QC), cover trends, and client changes● Prepared, documented, and maintained records for internal quarterly audits● Generated daily, weekly, and monthly reports for internal management teams● Assisted with interviewing new staff● Conducted weekly meetings with internal stakeholders to ensure all quality questions were answered● Fostered positive employee relationships through communication, training, and development coaching

● Manage 2 Team Leads and a staff of 33 across 8 different clients, remotely and in office to ensure both agency and federal guidelines are met ● Aided in the management of 35 offshore staff, remotely, ensuring they understand all aspects of agency guidelines.● Manage production to ensure service level agreement requirements are met ● Provide subject matter expertise to staff that need additional guidance● Update senior leadership on daily production goals and accomplishments● Met weekly with internal and external stakeholders providing production updates, best practices, quality results and addressed concerns● Eliminated inefficiencies and skill gaps to improve effectiveness of team● Assisted with forecasting/budget● Met with internal managers to assess client needs and implement client programs● Conduct weekly team meetings with staff to update them on any changes from the client, trending QC errors, process and procedure changes ● Enhanced client relationship by ensuring employees stay on target, meet production goals, and maintain quality of 95% or better● Conducted interviews and made hiring recommendations ● Assisted with new hire onboarding, ensuring equipment assignment and system access● Coach and upscale individual team members on production and guideline