Jan Gnida, Cpxp Email & Phone Number

Omaha, Ne, Us

Omaha, Ne

· Achieved SOC2 Certification: Ensured compliance with data security standards, crucial for maintaining client trust and safeguarding sensitive information· Onboarded PRC's largest health system client: Managed 170 projects, coordinated 44 client contacts, oversaw 5 PRC account teams, and developed 22 core survey instruments, accounting for 20% of the product line's revenue· Provided Strategic Guidance and Leadership: Assisted the CEO in strategic operations and optimization, enhancing overall company performance· Developed EasyView Tools: Created AlertView, implemented NPS in multiple applications, refreshed Target Tracker, introduced Voices Name Finder, and launched a new dashboard, improving client accessibility and data management· Enhanced Magnet Analytics: Launched the upgraded product in June 2020, saving clients 3-4 hours per application by developing a tool to identify optimal data for Magnet reports; incorporated projections and "what if?" scenarios, transforming reports into ready-to-use materials and significantly improving data insights to meet Magnet standards· Transformed the Delivery of Action Alerts: Reduced processing time from 3-4 hours to less than an hour daily by automating patient comment transfer, improving client accessibility and follow-up documentation· Standardized Operations for Patient Data File Handling: Achieved 90% automation with 80% processed without human intervention, enhancing efficiency and client communication· Operational Leadership and Optimization: Managed all operational aspects of data collection and reporting, leading multiple management levels, and maintaining a stable workforce of production teams and developers

· Consulting with clients, new and existing, on study design, reporting, and interpreting results. · · · Directing a team of 10-14 Account Managers and Project Managers who are expected to uphold PRC’s strong reputation for providing excellent service.· Personally engaged with PRC’s largest clients: Mayo Clinic (1995-2012), BJC Health Care (1998-current), Ascension Health (2011-current), Mercy (2012-2019).· Leading conversations with multiple clients regarding HCAHPS, evaluating performance, identifying improvement opportunities and goal-setting strategies.· Collaborating with programmers on PRC’s SaaS (PRCEasyView.com) to enhance the reporting tools clients use to understand and share results within their organization.· Representing PRC as a nationally-recognized speaker on CAHPS initiatives.· Managing the production cycle of the product line. PRC currently works with about 400 clients to conduct this type of research, which comprises 70% of the company’s annual revenue.· Leading the product line team (20 associates) and facilitating a weekly production meeting to review project statuses, identify improvement opportunities, and communicate client ideas for product enhancement.· Expanding PRC’s research capabilities by developing and standardizing operations for conducting survey research by mail, client handout, Internet, and combinations thereof.· Convening a client advisory board three times each year to understand the challenges and opportunities of Patient Experience Leaders within hospitals and health systems.

Omaha, Ne

· Established a new role based on my outstanding organizational skills, extensive knowledge of legislative requirements, and exceptional ability to translate client needs into PRC processes· Ensured compliance and efficiency by modifying and streamlining PRC operations to comply with CMS’s CAHPS Protocols and Guidelines, including HCAHPS since 2006 and Home Health CAHPS since 2009· Improved operational compliance by developing new production tracking systems for interviewing and data submission· Enhanced training and quality assurance by collaborating closely with Interviewing Training & Quality Assurance Teams to create CAHPS-specific training content and monitoring activities· Built and Developed CAHPS Team: Established a formal team in 2009, transforming it into a dedicated team with specialized roles, leading to efficient project execution and client satisfaction

Greater Omaha Area

· Expanded company leadership by creating new role based on my expertise in managing workflow, leading cross-functional teams, and communication· Provided leadership for 42 associates across 5 teams: Project Managers, Survey Design Specialists, Database Managers, Statistical Analysts, and CAHPS Analysts

· Hired to work with the President of the company, assisting with study design work for clients contracting for a variety of market research projects involving patients, physicians, employees, and consumers.