Jan Dave Bucarile Email & Phone Number

Manila, NCR, PH

Manila, National Capital Region, Philippines

National Capital Region, Philippines

• Checks and reviews turned-over documents such as Technical Specifications, Technical Drawings/Plans, and Scope of Works
• Prepares complete and accurate Bill of Materials which involves quantity take-off, measurement, and estimation of material with minimal supervision.
• Requests for Quotation and evaluates Supplier Quotation/Technical Bid according to the completeness of Scope of Works and alignment to client requirements.
• Attends external reconciliation, internal coordination meetings with stakeholders, and site inspection.

National Capital Region, Philippines

• Providing technical support: Assisting users with technical issues, troubleshooting hardware and software problems, and resolving technical inquiries via phone, email, or chat.
• Incident management: Logging and tracking incidents in a ticketing system, prioritizing issues based on their impact and urgency, and ensuring timely resolution or escalation to the appropriate teams.
• User account administration: Creating and managing user accounts, permissions, and access rights in various systems, such as Active Directory or other identity management tools.
• Collaboration and communication: Collaborating with the Tier 2 teams to resolve complex issues or fulfill service requests, as well as providing clear and concise communication to users regarding the status of their.
• Documentation and knowledge management: Document and maintain accurate records of all support requests, troubleshooting steps, and issue resolutions based on Knowledge Base.