Jan Enderle Email & Phone Number

Rochester, New York Metropolitan Area

• Oversight of $10M product quality assurance operation.
• 300-person onshore / nearshore / offshore operation (predominantly offshore) provides platform and product system testing services to 50+ Xerox product programs annually.
• Product QA team effectively and efficiently finds all bugs prior to product launch, and drive YOY productivity.

Rochester, New York Area

• HR and functional manager responsible for extended staff of 22-person customer and product support team; annual operating budget of $3M.
• Established a vertically integrated support team; developed corresponding problem resolution and communication processes, to drive high customer satisfaction levels starting from implementation, and lasting throughout.
• Key accomplishment: providing direct line-of-sight from customer to product engineering, enabling rapid customer problem resolution and succinct issue identification to product development teams.

Rochester, New York Area

• CiPress Program Manager launching product variants to US and European Operating Companies, following the Time-to-Market phase gate process.
• Responsible to deliver print engine enhancements, FFPS digital controller updates, and aqueous clear coat product accessories. Responsible for sustaining engineering for all legacy Xerographic continuous feed products.

Rochester, New York Area

• Integrated ink jet marking elements of the CiPress continuous feed solid ink printer, including the print heads, solid ink, media and process control parameters.
• Managed the technical output of the Marking competency center engineers delivering the various marking engine sub-systems.
• Direct HR responsibility for the ink delivery sub-system engineer and lab technician.

Rochester, New York Area

• Achieved highest level of certification in Design for Lean Six Sigma (DfLSS): Master Black Belt
• Led the tactical deployment of over 400 Green Belt engineers and nearly 100 Black Belts.
• Developed and co-instructed multiple sessions of CPM courses (Critical Parameter Management) to BB and GB candidates across 3 global engineering teams, including Train the Trainer to engineers in Wilsonville, OR and.
• Coached multiple cross-functional teams to solve difficult business and technical issues, using advanced statistical tools and Lean Six Sigma process improvement techniques.

Rochester, New York Area

• Tested and delivered engineering solutions for iGen production xerographic printer.
• Task force leader on multiple technology issues leading up to launch.
• Primary areas of responsibility included developer and toner materials integration, and xerographic process integration.

Rochester, New York Area

Electro-mechanical development and design of various xerographic mechanical sub-systems. Highlights included delivering the iGen toner dispenser sub-system, developer housing design and critical parameter optimization, and task force leadership of fuser roll reliability initiative.

Bachelor Of Science - Bs, Mechanical Engineering

Master Of Science - Ms, Mechanical Engineering