Jan-Eric Scharlow Email and Phone Number

Operation Manager for mainline-, outlet- and concession stores in Germany / Austria / NL / Belgium / Czech rep. / Hungary / Switzerland / France• Store Maintenance Management / Facility Management• Budget responsibility for cleaning, utilities, security, repair and maintenance and sundry.• Implementation and monitoring of Burberry Standards• Development and improvement of processes • Main responsibility for local Corporate Social Responsibility• Conduct of performance and cost analysis • Working closely with APP to improve stocktake results and safety• Implementation and control of occupational safety measures • Operational project management; store openings, renovations and closures• Operational training and development of in store teams(standards, systems, health and safety, security, etc.) • Recruiting, training and coaching of the operations assistant in Paris • Review of BOH facilities and implementation of new layouts to support the teams to increase KPI s and efficiency• Working in partnership with regional directors, DM, and HO functions• Support with implementation and training for oracle POS and omnichannel • Organize biannual stocktakes for the region. Training of stocktake controllers and store teams

Germany / Netherlands / Austria / Zurich / Prague / Budapest• Store Maintenance Management / Facility Management• Budget responsibility for cleaning, utilities, security, repair and maintenance und sundry.• Implementation and monitoring of Burberry Standards• Development and improvement of processes • Main responsibility for local Corporate Social Responsibility• Conduct of performance and cost analysis • Implementation and control of occupational safety measures • Operational project management; store openings, renovations and closures• Operational training and development of in store teams• Working in partnership with regional directors, DM, and HO functions• Organize biannual stocktakes for the region. Training of stocktake controllers and store teams

• Reorganisation of the administration and support with implementation of SAP • Product and image trainings for the team• Responsible for all health and safety measures• Recruiting, training and coaching• Stocktakes• Reporting to London HO and Düsseldorf regional office• VM in partnership with London HO and Area Manager• Control of KPI s• Budget control• Event management in partnership with London HO• Implementation of Burberry customer experience program in store

Store Manager , Buyer for food , non food , apparel , gifts at Harrods Store Hamburg Airport

Trainee 1985 to 1988Sales associate Menswear 1988 to 1990Supervisor ladieswear 1990 to 1992Head of departement ladieswear 1992 to 1993Trainer for all company trainees in Hamburg 1990 to 1993