Jan Fahey Email & Phone Number

Christchurch

Key Responsibilities - Staff Safety and Wellbeing - Customer Experience - Grow the Business - Staff Engagement - Project Management - Business ContinuityAchievements- Building a high performing centre as measured by KPI’s and customer feedback.- I was the lead in implementing a new quality programme for the Contact centre- Process Improvements were introduced to make it easier for customers to work with us.- I Increased theCentre engagement results year on end by reviewing the feedback and planning from this.- I have attended a 2 day Project Management Course

Christchurch

Key responsibilities - Coaching and Development - Process improvement- Productivity- Customer Satisfaction- Staff Safety and Wellbeing Achievements- High Performing team measured by KPI’s- Managed the transition of business work to Christchurch due to a restructure.- ETITO level 3 achieved

Christchurch

Key responsibilities - Training new recruits - Process ImprovementAchievements- Teams that were able to hit the ground running when they came out of training.

Christchurch

Answering inbound calls from customers, providing an excellent customer experience for each and every call.