Jan Fermor Email & Phone Number

I am an adaptable and decisive leader with a proven ability to work across a range of disciplines at the SES Band 1 and EL 2 levels. This includes leading and managing technical work and technical people across dispute resolution, compliance programs, planning, risk management, reporting and governance. I have a track record of delivering innovative and practical solutions that deal with the immediate problem or opportunity, often where we have no established blueprint, while also positioning us for the mid and longer term to provide better outcomes for the tax and superannuation systems and the community.I am passionate about developing the behaviours, mindsets and toolsets we need to execute our strategies consistently and reliably while at the same time providing the best possible experience for clients and staff. RECENT CAREER SUMMARYSenior Director Objections - Nov 20 to presentLead, plan, organise and direct the work of staff resolving and preventing disputes in the individuals and small business market. Including strategic oversight and management of business performance, planning, strategy and projects aimed at improving outcomes for clients and staff.A/G Assistant Commissioner Dispute Stewardship and Support – Sep 2021Lead and manage the work of staff providing enabling services such as project management, reporting and insights, workflow and complaints. Significant focus while in the role was ensuring multiple projects were appropriately designed, managed, reviewed and governed. Senior Director Business Improvement – Jul 19 to Nov 20Drive the delivery of business process redesign through automation and artificial intelligence and foster performance and develop capability in project delivery to drive continuous improvement in project governance, management and executionProgram Manager Business Improvement – Sep 18 to Jun 19Leading a portfolio of projects to improve the business operations and workforce of ATO Law Design and Practice Group and services for internal and external clients. Senior Director - Strategy and Governance - Apr 17 to Aug 18Worked with the LDP group leadership team, our staff and key internal and external stakeholders to ensure that we have the right strategies in place. Key accountabilities included strategic planning, project, program and change management, risk, reporting and governance.

Listed skills include Project Management, Program Management, Government, Change Management, and 8 others.