• Collaborate with interdisciplinary team to provide excellent care to patients and families• Facilitate start of care for patients, including set up of electronic medical record and provision of durable medical equipment• Collaborate with corporate leadership on creation of standard operating procedures using RACI matrix• Oversee daily office processes and staff schedules• Process payroll for a team of 12• Audit pharmacy orders to ensure accuracy of electronic medical record• Process physician orders for all medical needs, including recertifications, pharmacy, and DME • Collaborate with Human Resources on management of employee files and onboarding of new hires• Audit learning management system to ensure continued education and staff compliance

Facilitated timely and empathetic communication among patients, families, and staff. Coordinated daily schedules for all staff. Created agenda for weekly interdisciplinary group meetings. Compiled and maintained patient charts in paper format. Collaborated with team and medical equipment companies to meet patient needs in a timely manner.

Provided excellent customer service to all clients, both in-person and via phone. Scheduled clinic and lab appointments, verified insurance, processed physician orders. Facilitated client payments and bank deposits. Managed daily opening and closing of clinic.