Jan Gibson Email & Phone Number

Melbourne, Australia

Delivery of Strategic Roadmap and Persona profilesLead and manage a team for the rollout of Windows 10 And Office 2016 across a varied organisation.

Auckland, New Zealand

Responsible for the delivery of all New Zealand projects and programs of work;- Ensured the adoption of the Australasian Project Management Governance processes- Facilitated the resolution of supplier, customer and vendor issues- Implemented the introduction of Sales quotation validation- Managed the new project pipeline and resource allocation- Ensured the adoption of management and governance processes- Mentored the junior Project Managers

Mount Waverly, Australia

Project management of multiple departments, vendors and partners for 7-Eleven's strategic initiative, Parcel Services, the introduction of both inbound and outbound parcel services, in store, using parcel lockers.- Developed plans for the pilot / full rollout to market and BAU transition for both inbound and outbound parcel services - Addressed non delivery issues with the vendor so that they took ownership of the issues and attempted to correct them- Despite poor vendor performance executed the Pilot then provided the project owner with recommendations for changes required to deliver a market leading service that aligns with the companies values- Worked with Technical PM to introduce Agile delivery for the IT solution- Transitioned the project to the deployment manager

Melbourne, Australia

Delivery of 4 key projects:1. Development of an Amazon Web Services Workspace for delivery to 2,000 staff across the department using an Agile approach2. Enhancement of the Justice Remote Access Platform3. Transition of the Desktop SOE and support functions to a 3rd party vendor4. Desktop upgrade of operating system and hardware throughout the organisation.Responsibilities include defining the project's strategic direction, organisational change management, as well as effectively managing and leading the project team, resources, stakeholders and suppliers, to deliver the required products in line with DJR's strategic objectives.

Melbourne, Australia

Review and implemention of PMO Delivery model templates.Successfully created and implemented the delivery approach for the deployment Windows8 to over 2,700 desktops. Negotiated timelines and deployment activities with each jurisdiction to ensure delivery to required timeframes.Delivered a working Help Desk support capability for the new organisation.Managed the change & training team to deliver personalised training resulting in significantly high levels of customer satisfaction:• Established strong relationships with vendors and stakeholders to achieve the desired outcomes• Ensured the delivery continued regardless of the numerous business impediments• Quickly reduced the support call volumes by providing better technical support on site. Achieved this with existing resources thus reducing project costs.

Melbourne, Australia

Successfully managed the deployment of hardware and temporary servers to deliver the Windows 7 MOE to over 2,600 desktops using an iterative Agile approach:• Facilitated project relationships with difficult and challenging business stakeholders to ensure positive outcomes• Effectively removed multiple delivery impediments to improve delivery efficiencies• Ensured constantly changing sponsor’s scope and deadlines were met• Collaborated on the reduction of 1,424 applications to 300 applications resulting in significant cost savings• Engaged senior management and their teams constantly throughout the deployment which resulted significant positive feedback• Created a highly effective team that worked collaboratively to achieve a shared vision and actively supported other team members• Created & managed the Risk Register, to ensure the impact of any risks and issues were mitigated• Implemented project Guiding Principles to promote adherence to the project scope and reduce complaints from the business

Noble Park

Successfully managed the deployment of Windows 7 to over 1,800 desktops covering over 56 different sites nationally:• Facilitated a holistic, company-wide approach to effectively problem solve delivery impediments• Created a project framework scope to ensure client’s expectations were met• Facilitated project relationships with difficult and challenging business stakeholders to ensure positive outcomes• Initiated technology project communications, company-wide to ensure stakeholder buy in and manage expectations• Regularly engaged senior management and their teams constantly throughout the deployment which resulted in positive outcomes

Collins St, Melbourne

Managed the configuration and implementation of a new Microsoft Dynamics timesheeting system, delivering a companywide consolidated invoicing process:• Elicited business requirements and project plans to ensure client’s expectations were met• Adapted to constantly changing project resources to deliver in the required timeframeToyota Motor Corporation Australia• Seized project ownership to manage the stalled User Acceptance Testing of applications enabling delivery of the Windows 7 upgrades• Fostered positive working relationships, with vendors to improve delivery times• Engendered the co-operation of change resistant groups who then supplied difficult to obtain application information

Melbourne, Australia

Facilitated the creation of a Project Management Office for CSG:• Improved and automated the project management office functions and processes from highly manual systems to reduce workload on staff• Delivered a vastly improved weekly reporting system, based on actual project information, to the customer’s satisfaction• Automated and simplified the gathering of project information reducing the workload on the Project Managers• Introduced Project Management office templates and support processes for consistent reporting across all Project Managers

Melbourne, Australia

Initiated and managed the delivery of the Business stream portion of a completely new Student Management System as part of a $22 million project for the university:• Introduced Prince 2 methodology and company templates across three project streams for consistency of tracking and reporting• Lead the project team for the business configuration of the Callista product ensuring it was completed as per schedule and within budget• Elicited user requirements in a manner that addressed core needs, producing a more usable product and increased customers satisfaction• Managed and tracked a detailed Risk Register including analysis and mitigation strategies, ensuring that project sponsors we kept informed the potential impacts

Establishing Sales to Service end to end delivery methodology across the group pulling together existing work methods into a defined structure and making is a simple user friendly process.Leading the project team for delivery of infrastructure projects to customers.

Melbourne, Australia

Built and delivered a large Citrix installation over 87 geographically dispersed sites:• Re-started the companies’ largest Infrastructure Project by resolving road blocks, engaging with the customer, introducing project controls and reporting systems• Aligned all stakeholders to work towards a common gaol resulting in faster delivery times

Program Managed the analysis and potential decommissioning of a portfolio of 658 IT applications within Telstra:• Refined methodology and systems to support the Program Office and produced better results• Set delivery targets and reporting deadlines to 8 Project ManagersCole/Myer AccountA $70 Million SAP project to consolidate Coles-Myer payroll. As part of the PMO:• Introduced a Risk & Issues process to manage and communicate Risk & Issues to senior management• Introduce formal change controls to better manage scope changes and improve delivery times Telstra Account, ADMS ProjectManaged enhancements to Telstra’s billing: Budget varied form $60k to $1m:• Full system development lifecycle (SDLC) • Used methodologies such as GSMS (based on PMBok and Prince2) and & TDP (Telstra methodology)• Projects audited under CMMI• Brought in a major project 18% under budget• Budget varied form $60k to $1m• Positively influenced a challenging customer and turn around two particularly difficult projects to deliver both on time with minimal problems• Managed the successful transition of Telstra’s key billing system to India (Production Support & Application Development/Enhancement)

Melbourne, Australia

To design & set up the systems and processes for the new entrepreneurial arm of the TAFE, as well as managing the delivery of workplace training to clients. Rresponsibilities included creating new documentation and process, which clearly defined the group’s responsibilities and the process to be followed, as well as the creation of reporting and monitoring systems.Achievements:• Designed the rollout methodology and a detailed set of processes and standardised forms• Developed comprehensive process documentation for Nextra Newsagency

Contracted to design & set up the rollout methodology for the implementation of the WeCare™ data collection system into aged care facilities nation wide. This included supporting the training group with the design and delivery of training. Achievements:• Designed and implemented a detailed rollout programme using MS Project• Developed comprehensive documentation for the company and clients• Successfully conducted the 1st commercial installation into a particularly difficult site

Various Project Managements activities from construction of telephone exchanges, Mobile Net base stations, organising Business Requirements & putting together a Production Support team

Ass Dip, Associate Diploma Of Engineering (Computer Studies)

Education record