Jan Gisselø Email & Phone Number

Fredericia, South Denmark, Denmark

Fredericia

Fredericia

• Process analysis and design for IT-projects supporting of financial processes, resulting in effective processes matching the business needs. E.g. system solution e-engagement gives a total reduction of 64 FTE.
• Implementation and continuous improvement of ITIL Incident and Request processes. All interactions recorded. SLA fulfilment raised with: Incidents 5%, Request for advice 7%, standard changes 17% in one year.
• Optimization and resource balancing of online banking help desk. Average waiting time reduced with 1 min. with same staffing. Raising use of templates in call handling from 21% to 93% in 4 month.
• Development of a benefit realization concept. Ensuring better basis for decisions by focusing on the benefits requested. Creating the basis for realizing benefits afterwards.

Odense Area, Denmark

• Lean change agent in a Lean project covering TDC’s major process from sales to production, primary focus eliminating poor order quality and establishing a Lean continuous improvement culture.
• Project manager on a logistics project (Improved handling of stock via bar code scanners in vehicles and local storerooms). Improved control and reduction of stock, automatic refill.
• Change agent in strategy development process, facilitating TDC Installations part of TDC’s total strategy.

Odense Area, Denmark

• Process responsible for delivering PABX and leased lines solutions
• Optimizing processes in in cooperation with other departments in TDC including IT department
• Coordination of the technical support organisation for PABX

Odense Area, Denmark

• Implementation of PABX solutions, documentation, test and training of technicians
• Technical- and sales support of PABX solutions
• Software development PC-based switchboard.

B.Sc.E.E., Electric Engineering

Bacheclor of Science Electrical Engineering

Power Bi: 10 Tricks To Nicelooking Reports, Good Data Modelling And Data Governance

Advanced Power Bi (Dax)

Microsoft Power Bi Introduction

Master’S Degree, It And Business Development In Small And Mediumsized Enterprises

Course covers supply chain management, it readiness, business model canvas, entrepreneurship and innovation, business process and system.

Itil Service Manager

Study all the major Service Management processes covered by ITIL. A ten days training course.

Certification, Itil Foundation

Level D, Project Management

Activities and Societies: Project management, IPMALearn basic Project management skills according to IPMA standards

Lean Change Agent, Lean Management

Activities and Societies: Lean, Kaizen, 5S, Value Stream mapping, Waste identification, GembaTrained in Lean culture and tools, mainly in.

Eba, Engineering Business Administration

Taking a two Year education in Engineering Business Administration EBA.