- Strategic Management and development of customers (Super) Tier 1 and Tier 2 to ensure customer satisfaction, profitability, and retention- Driving revenue growth through management of upsell/cross-sell activities- Defining customer-specific roadmaps and initiating follow-up projects- Trusted Advisor for optimizations of customer KPIs and processes- Coaching and mentoring of (Junior) CSMs

- Team management and staff development- Elaboration of the BU’s strategy followed by setting up new processes- Process Management: Analysis, optimization, modeling and implementation of processes for one BU- Project Management: Conceptual development of a web-based Supplier Operations Platform- IT Management: Steering processes of technical SAP requirements (specification to implementation)

- Logistical Account Manager for 80 suppliers (FMCG) negotiating terms of delivery, logistics targets and price deductions- Roll out and continuous development of an order optimization tool, analysing logistical inbound processes- Elaborating new fulfillment approaches for food retailers; assessment of potential logistics sites and testing drop shipment approach- Supply Chain Controlling and Innovation Management

- Management and Development of several teams- Responsibility for Warehouse Operations: Picking, stocktaking and apps (i.e. WMS)

- Store Operations incl. administration, logistics & sales in various department stores- Internship in Corporate Real Estate Asset Management