Jan Ho work email
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Jan Ho personal email
Jan Ho is a Assistant Director of Community at the Arca at the Arca. They possess expertise in hospitality, customer service, account servicing, sales operations, hotels and 8 more skills. They is proficient in English.
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Assistant Director Of CommunityThe Arca Mar 2024 - PresentHong Kong Sar -
Front Office ManagerThe Arca May 2023 - Mar 2024Hong Kong Sar-Prepare monthly management reports on customer feedback-Ensure smooth operation in all teams and handled security concerns-Develop SOPs for the department -Manage the departmental budget -
Assistant Front Office ManagerThe Arca Aug 2022 - May 2023Hong Kong Sar-Responded and resolved guest complaints-Trained and supervised front office personnel-Monitored guest satisfaction from all reservation channels -
Community Manager (Pre-Opening Team)The Arca Mar 2021 - Aug 2022-Maintained smooth hotel operations as Manager-on-duty-Enhanced guest satisfaction -Trained and supervised front office personnel -
Guest Services ManagerDash Hotel On Minden Sep 2019 - Nov 2020-Managed daily operations of Guest Services, Maintenance, Housekeeping and Reservations-Analyzed guest feedback and recommended enhancement -Handled emergency cases
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Marketing And Membership ExecutiveThe Foreign Correspondent’S Club Hong Kong Jul 2016 - Sep 2019-Monitored daily membership administration-Assisted club promotional events and marketing activities-Handled member’s enquiries and draft committee minutes
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Account Servicing ManagerBeecrazy, An Ensogo Company May 2015 - Jun 2016- Coordinated after-sales process- Built & cultivated relationships with partner merchants- Supported sales team administration -
Front Office AssociateKowloon Shangri-La Hotel Mar 2013 - Apr 2015- Processed guest arrivals, departures and billings- Coordinated room assignments- Handled guests' complaints- Up-sold hotel rooms to maximize revenue
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Front Office TraineeHarbour Grand Hong Kong Hotel May 2012 - Jul 2012- 3-month training program- Included front desk, concierge, guest relations and club floor
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Front Office TraineeMarco Polo Prince Hotel Jul 2010 - Dec 2010- 6-month training program- Included front desk, concierge and guest relations
Jan Ho Skills
Jan Ho Education Details
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Hotel/Motel Administration/Management
Frequently Asked Questions about Jan Ho
What company does Jan Ho work for?
Jan Ho works for The Arca
What is Jan Ho's role at the current company?
Jan Ho's current role is Assistant Director of Community at the Arca.
What is Jan Ho's email address?
Jan Ho's email address is ja****@****azy.com
What schools did Jan Ho attend?
Jan Ho attended The Hong Kong Polytechnic University.
What skills is Jan Ho known for?
Jan Ho has skills like Hospitality, Customer Service, Account Servicing, Sales Operations, Hotels, Hospitality Industry, Hotel Management, E Commerce, Post Sales Support, Hospitality Management, Tourism, Rooms Division.
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