Jan Ho

Jan Ho Email and Phone Number

Assistant Director of Community at the Arca @ the Arca
Jan Ho's Location
Hong Kong SAR, Hong Kong
Jan Ho's Contact Details

Jan Ho work email

Jan Ho personal email

n/a
About Jan Ho

Jan Ho is a Assistant Director of Community at the Arca at the Arca. They possess expertise in hospitality, customer service, account servicing, sales operations, hotels and 8 more skills. They is proficient in English.

Jan Ho's Current Company Details
the Arca

The Arca

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Assistant Director of Community at the Arca
Jan Ho Work Experience Details
  • The Arca
    Assistant Director Of Community
    The Arca Mar 2024 - Present
    Hong Kong Sar
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  • The Arca
    Front Office Manager
    The Arca May 2023 - Mar 2024
    Hong Kong Sar
    -Prepare monthly management reports on customer feedback-Ensure smooth operation in all teams and handled security concerns-Develop SOPs for the department -Manage the departmental budget
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  • The Arca
    Assistant Front Office Manager
    The Arca Aug 2022 - May 2023
    Hong Kong Sar
    -Responded and resolved guest complaints-Trained and supervised front office personnel-Monitored guest satisfaction from all reservation channels
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  • The Arca
    Community Manager (Pre-Opening Team)
    The Arca Mar 2021 - Aug 2022
    -Maintained smooth hotel operations as Manager-on-duty-Enhanced guest satisfaction -Trained and supervised front office personnel
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  • Dash Hotel On Minden
    Guest Services Manager
    Dash Hotel On Minden Sep 2019 - Nov 2020
    -Managed daily operations of Guest Services, Maintenance, Housekeeping and Reservations-Analyzed guest feedback and recommended enhancement -Handled emergency cases
  • The Foreign Correspondent’S Club Hong Kong
    Marketing And Membership Executive
    The Foreign Correspondent’S Club Hong Kong Jul 2016 - Sep 2019
    -Monitored daily membership administration-Assisted club promotional events and marketing activities-Handled member’s enquiries and draft committee minutes
  • Beecrazy, An Ensogo Company
    Account Servicing Manager
    Beecrazy, An Ensogo Company May 2015 - Jun 2016
    - Coordinated after-sales process- Built & cultivated relationships with partner merchants- Supported sales team administration
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  • Kowloon Shangri-La Hotel
    Front Office Associate
    Kowloon Shangri-La Hotel Mar 2013 - Apr 2015
    - Processed guest arrivals, departures and billings- Coordinated room assignments- Handled guests' complaints- Up-sold hotel rooms to maximize revenue
  • Harbour Grand Hong Kong Hotel
    Front Office Trainee
    Harbour Grand Hong Kong Hotel May 2012 - Jul 2012
    - 3-month training program- Included front desk, concierge, guest relations and club floor
  • Marco Polo Prince Hotel
    Front Office Trainee
    Marco Polo Prince Hotel Jul 2010 - Dec 2010
    - 6-month training program- Included front desk, concierge and guest relations

Jan Ho Skills

Hospitality Customer Service Account Servicing Sales Operations Hotels Hospitality Industry Hotel Management E Commerce Post Sales Support Hospitality Management Tourism Rooms Division Front Office

Jan Ho Education Details

Frequently Asked Questions about Jan Ho

What company does Jan Ho work for?

Jan Ho works for The Arca

What is Jan Ho's role at the current company?

Jan Ho's current role is Assistant Director of Community at the Arca.

What is Jan Ho's email address?

Jan Ho's email address is ja****@****azy.com

What schools did Jan Ho attend?

Jan Ho attended The Hong Kong Polytechnic University.

What skills is Jan Ho known for?

Jan Ho has skills like Hospitality, Customer Service, Account Servicing, Sales Operations, Hotels, Hospitality Industry, Hotel Management, E Commerce, Post Sales Support, Hospitality Management, Tourism, Rooms Division.

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