Jan Kramny Email and Phone Number
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Experienced leader with a demonstrated working history in the outsourcing/offshoring industry. Skilled in IT Outsorcing, Call center management, Technical Recruiting, Team management and Project management. Open to new experiences.
Mondelēz International
View- Website:
- mondelezinternational.com
- Employees:
- 48772
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Business Development ManagerMondelēz International Jun 2022 - PresentOpava, Moravskoslezský, Česko
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Client Operations ManagerInfosys Apr 2020 - Jun 2022Brno, Jihomoravský, Česká RepublikaAs a Operations manager, I am leading front office operations (aprox. 70 people) for a global Infosys partner - Cisco Inc.Our organisation provide support to sales and project management teams, across EMEAR region. As front office team agents also communicate with different Cisco internal teams (finance, procurement, risk,...) and closely cooperate with back office teams and other vendors teams.Main goals of Operation managers are related to people management, process management, projects and finance - reporting to stakeholders (Infosys and Cisco) regarding KPI and SLA's, financial results (billing, forecasting), analysing processes and implementing new solutions, performance management and general HR support to Team leaders and team members. -
Senior Team ManagerOkin Bps Mar 2019 - Mar 2020OstravaAt OKIN I led new project and setup processes which combaines pre-sales support for local sales teams (price offers, communication with end customers, data gathering, CPE and Network architecture solutions,...) with delivery of sold solutions (tail and CPE ordering, coordination of implementation resources on Verizon and customer end, evidence and reporting of potential issues).Main goal is setup effective way of cooperation between sales teams and service delivery/implementation teams, shorten delivery period, better customer satisfaction, higher and faster revenue delivery. -
Manager OperationsConduent Aug 2017 - Feb 2019Czech RepublicAs a operation manager I was responsible for Vodafone Customer care Call center with 100+ direct and indirect Subordinates.Key responsibilities lays in strategic planning and tasks related to it - financial planning, performance management, KPI´s fulfillment, negotiation with customer, searching for new business opportunities, reporting for corporate managers. Direct superior is Operations country leader. -
Senior Team Leader VerizonOkin Bps Apr 2016 - Jul 2017OstravaAt OKIN I was managing part of Pre-Sales department for our customer Verizon, with more than 150 employees.Pre-sales teams provides support to in country Sales and Solutions architects, like technical specifications of current products, pricing offers for up/cross-sell, contract paperwork, complex deals and bids support (RFP´s with 15+ end customer locations). Main responsibilities were leading team of 7 team leaders, daily operations of teams, KPI management, reporting to Verizon and OKIN management, and escalation management (point of contact for Verizon and OKIN individuals/teams). As a Senior Team Leader I was responsible as well for financial planning and reporting of delegated department section.
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Team Leader Solution SupportOkin Bps Jun 2014 - Apr 2016District Ostrava-City, Czech Republic
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Personal BankerČeská Spořitelna Jul 2013 - Apr 2014District Ostrava-City, Czech Republic -
Payments Team LeaderHsbc Service Delivery (Polska) Sp.Z.O.O. Apr 2012 - May 2013Krakow, Poland
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Payments SpecialistHsbc Service Delivery (Czech Republic) S.R.O. Oct 2009 - Apr 2012
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Customer Service RepresenrativeGe Money Bank, Czech Republic Oct 2007 - Oct 2009
Jan Kramny Skills
Jan Kramny Education Details
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Technical University Of Ostrava, Faculty Of Safety EngineeringSafety Planning
Frequently Asked Questions about Jan Kramny
What company does Jan Kramny work for?
Jan Kramny works for Mondelēz International
What is Jan Kramny's role at the current company?
Jan Kramny's current role is Business Development Lead.
What is Jan Kramny's email address?
Jan Kramny's email address is jk****@****mail.cz
What schools did Jan Kramny attend?
Jan Kramny attended Technical University Of Ostrava, Faculty Of Safety Engineering.
What skills is Jan Kramny known for?
Jan Kramny has skills like Payments, Leadership, Team Leadership, Cisco Technologies, Payment Systems, Retail Banking, Core Banking, Swift Payments, Payment Card Processing, Payment Services, Payment Processing, Correspondent Banking.
Who are Jan Kramny's colleagues?
Jan Kramny's colleagues are Shahzaib Ali, Erica França Gross, Dejan Pavela, 康营营, Cristina Cordeiro, Canaan Taveras, Carolina Rosas Estrada.
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