Jan Krapohl Email & Phone Number

● Building and maintaining long-term customer relationship● Planning of customized storage solutions for you● Support from the planning phase and beyond the project completion

Marienheide, Nordrhein-Westfalen, Deutschland

Kleve

Roermond

To provide support to both customers and sales force within Germany in order to provide the most optimal technical and commercial solution to customers. Guide the sales process from quotation phase to order processing. Assist the support teams of the Netherlands, Belguim and Export to reach the organizational goals. Responsibilities and tasks• Compose quotations and calculate purchase price and sales price• Advise customers and sales on technical product specifications• Compose CAD-drawing as a commercial tool to clarify proposed solution to customers• Plan and organize projects both in quotation and order phase• Analyze alternative solutions/products in order to optimize solutions for both customer and sales office• Process orders and requests in the appropriate software packages (ERP and CRM)• Coordinate problems and complaints of customers• Backup other members of the Germany team as well as members of the other teams in the Sales Support Centre Competences• Results-oriented• Conversation skills• Persuasion

Venlo

In charge of a team of 10 CSR’s (Customer Service Representatives) covering the following markets : Germany, Austria, Switzerland.- supervising, coaching and motivating team members to apply pre-setted company procedures and to meet the service level agreement- completing and analyzing reports in order to strive for efficiency- providing monthly bilateral feedback in order to meet CSR’s yearly KPI’s (Key Performance Indicators)- planning the whole teams coverage liaising with Planning Department- monitoring and ensuring that CSR’s knowledge is up to date- hiring new team members- providing feedback on Client Satisfaction Survey and identifying action points- dealing with complex queries as escalations - liaising with countries back offices (via conference call) in order to analyze and fix bottlenecks

Düsseldorf

Field services, Trainer: Point of contact for a team of 20 employees regarding work related issues and questions. Reporting of the team results towards management. Providing feedback based on theresults and to ensure stable figures.

Düsseldorf

Contractual duties including human resources and business associates. Planning and reporting of weekly business to the management. Analysis of the sales figures and planning of proactive actions (motivation / training) for sales personnel

Neuss

HR, HR planner: Planning of personal efforts for clients, contractual duties (employment, dismissal and monthly personnel talk), monthly reporting to the headquarter.

Dormagen

Database & IT administration: Improvement of company-related databases, monthly reporting of changes, improvements and issues to the IT-Management at the parental company.

Neuss

Supporting citizens with their requests regarding social welfare. Handling of objection to a governmental decision, including the root cause analysis, acting as an arbitrartor, taking the final decision in accordance with the chief officer.