Jan Lee Email and Phone Number
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Accomplished, strategic HR and administrative operations leader with 15+ years in building and retaining successful teams in retail and hospitality space. Exceptional track record of streamlining and improving operations through effective policies and procedures, enforcing regulatory compliance, and collaborating with leaders and support teams to create customer-centric, people-focused organizations. Solid background in organizational design, recruitment strategies, and team leadership. Recognized as creative problem-solver and relationship-builder with a talent for spearheading cultural turnarounds while refining efficiency and productivity.
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Senior Director Of Talent AcquisitionMagna Hospitality Group, L.C.Quincy, Ma, Us
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Corporate Director Of Talent AcquisitionMagna Hospitality Group, L.C. Oct 2021 - PresentRhode Island, United States -
Regional Human Resources Business PartnerColwen Hotels Mar 2019 - Jul 2020Greater Boston AreaHeld complete HR oversight for 10 hotels in Boston market and charged with talent acquisition, employee relations, and administration of benefits and FMLA. -
Director Of Talent AcquisitionColwen Hotels Jun 2017 - Jun 2019Greater Boston AreaPromoted from manager to director in October 2017 and managed two talent acquisition managers and ran overall staffing for 26 hotels. • Opened and staffed 10 new hotels in Boston, MA, and revised all hotel and corporate job descriptions. • Streamlined recruitment process to enable faster hiring and onboarding of associates in both corporate and hotel positions.
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Vice President OperationsDessange Group North America Jun 2015 - Jun 2016Beverly , MaGuided six regional operations directors and salon standards. Increased customer traffic and improved customer satisfaction. • Opened six salons in New England market. • Appointed experienced hairstylist/trainer for ongoing salon training throughout country.• Redesigned training curriculum for new and existing franchisees.
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Director Of Business DevelopmentFantastic Sams International Corp Dec 2014 - Jun 2015Beverly, MaBrought Camille Albane and Dessange Salons to U.S. Developed and supervised sales team. Revamped sales website to attract new visitors and to improve customer experience. • Recruited and onboarded highly qualified prospects (net worth of $500K+) and franchisees to expand company market share.• Sold three Camille Albane and two Dessange licenses. • Removed five underperforming franchisees from Fantastic Sam’s system and sold five additional licenses to multi-unit franchisees. -
Franchise Business ConsultantFantastic Sams International Corp Apr 2014 - Dec 2014
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Director Of Human Resources/Contract PositionEnergy Kitchen Dec 2012 - Jul 2013Greater New York City AreaControlled HR functions for eight restaurants employing 200 staff members in New York. Supported district and regional managers in designing and administrating recruitment and onboarding programs. Created integrated recruitment process encompassing structured interview guides, rubric-based assessments, pre-hire requirements, onboarding, and training. • Devised region-specific, measurable recruitment strategies, and proactive workforce planning. • Facilitated diversity, guest services, and core values training program for hiring managers. • Centralized staff orientation program to foster employee engagement and to accelerate onboarding.
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Contractor/Human ResourcesAhold Usa Jan 2012 - Nov 2012Quincy MaFocused business processes and organizational change management initiatives through major corporate development project for supermarket chain (Stop and Shop and Giant Foods). • Analyzed organization impact on supply chain and devised plan for transitioning 125 legacy systems to single Oracle supply chain management system. -
Regional Operations DirectorFriendly Ice Cream Corporation 2008 - 2010 Aug 2008 - Aug 2010Springfield, Massachusetts Metropolitan AreaFostered operations for 49 full-service restaurants with sales of $61M and led team of eight multi-unit managers, HR manager, and training manager. • Decreased staff turnover by 50%, lowered regional food costs by 3% in less than one year, and increased food safety scores by 10%.
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Senior Director Of OperationsCafua Management Co Mar 2006 - Jul 2008Championed training, human resources, and restaurant operations for 200+ unit franchise organization with total sales of $212M. Revised organizational structure, rewrote job descriptions, and designed performance-based compensation plan. • Lowered food costs by 5% through inventory control program and realized 4% improvement in labor costs through scheduling overhaul. • Sourced and supervised project team tasked with building and implementing company’s first 401(K).
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Franchise Services Manager Level 5Dunkin Brands Inc Jan 1994 - Jan 2006Canton, Massachusetts, United StatesShaped growth opportunities by implementing franchise business strategy for three area franchisees with 267 units. Assisted franchisees in meeting standards and developing new sites and sales strategies and enforced franchise agreements. • Removed seven underperforming franchisees from system and consolidated those stores into more successful franchisees. • Accelerated one franchisee’s growth from seven to 70 locations through new construction and acquisition over six-year period.
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Franchise Business ConsultantDunkin Brands Jan 1996 - Jan 2005Mentored Dunkin' Donuts franchisees (200+ units) on strategies to grow top line sales and improve overall restaurant operations through ongoing restaurant visitation, organizational development, and evaluation.
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Employment Services ManagerDunkin Brands Jan 1994 - Jan 1996Canton, Massachusetts, United StatesCollaborated with Vice Presidents of operations in all aspects of human resources management including hiring, compensation, organization design, employee relations and performance management. Delivered a system wide franchise organizational requirements model used nationally with all franchisees to this day.Staffed the two largest markets (New York and New England) through intensive recruitment efforts.Decreased field team turnover by 30% through effective employee relations.
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Employment Services ManagerDunkin Brands 1994 - 1996Collaborated with Vice Presidents of field operations in all aspects of human resource managment inclding hiring, compensation,organizational design, performance management and employee relations.
Jan Lee Skills
Jan Lee Education Details
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Finance And Accounting
Frequently Asked Questions about Jan Lee
What company does Jan Lee work for?
Jan Lee works for Magna Hospitality Group, L.c.
What is Jan Lee's role at the current company?
Jan Lee's current role is Senior Director of Talent Acquisition.
What is Jan Lee's email address?
Jan Lee's email address is jl****@****els.com
What is Jan Lee's direct phone number?
Jan Lee's direct phone number is +160389*****
What schools did Jan Lee attend?
Jan Lee attended Umass Boston.
What are some of Jan Lee's interests?
Jan Lee has interest in Health.
What skills is Jan Lee known for?
Jan Lee has skills like Training, Recruiting, Leadership, Team Building, Management, Performance Management, Employee Relations, P&l, Hiring, Franchising, Retail, Customer Service.
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