Responsible for commissions, literature & product sample requests, rebates, trade show arrangements, travel & meeting schedules, preparation of correspondence and, reports as well as other sales support functions. Supported three regional vice presidents, the sales support team and field sales staff.

Supported two docs (specializing in allergy & derm), two nurse practitioners, 3 nurses, file clerk and two billing clerks in busy medical center. Primary responsibilities scheduling appts, arranging for referrals, appts w/specialists, getting prior authorizations for drugs, preparing bills, sorting faxes by doc/priority/and action items, and pulling/filing charts.

Sold fine jewelry and assisted in set up and tear down of booth.

•supported pharmaceutical division eye health and pharmaceutical field sales force. Responsible for reconciling approximately 140 pharmaceutical representatives on a quarterly basis, trained them on PDMA guidelines, FDA and Bausch & Lomb requirements related to sample accountability procedures. Worked within Quality Systems, Standard Operating Procedures, CFRs and PDMA Regulations. Prepared and presented training materials and Standard Operating Procedures for the pharmaceutical field sales group, prepared/distributed numerous reports (e.g., expense, distribution, reconciliation, inventory levels) related to pharmaceutical distribution to field sales management. Worked closely with IM&T on system issues, Shipping regarding returns, Customer Service related to status of shipments, returns, and credits, regional managers regarding storage expenses, close out procedures, new hire status on training, and communicated regularly to keep them abreast of issues within their regions. Prepared and implemented testing materials for new systems

Analysto Implemented & coordinated sample accountability program from planning to implementation (2001-2009).o Reconciled approx. 140 pharmaceutical & vision care sample accounts on a quarterly basis to ensure FDA requirements were met. o Wrote standard operating procedures, directives, & training materials for pharmaceutical sales force meeting quality management & state requirements when audited.o Trained all pharma & sampling vision care representatives over the last 7 plus years totaling approx. 180 new hires & 120 existing field sales personnel.o Arranged for audits of pharmaceutical field sales storage units & authorized distributors of record yrly. ensuring 100% compliance.o Conducted numerous investigations to discover non-compliance in the field related to gov;'t & corporate policies & procedures which resulted in performance improvement and/or termination of said employees.o Created a monthly inventory report of the field sales current inventory counts in an effort to manage inventory levels. This resulted in reduced shipments & returns of expired samples.Customer Service CoordinatorSupported various regions of the country (national drug, major optical, vision accessory accounts & military distributors) in a customer support role. This required a thorough knowledge of products, promotions, excellent customer communication & time management skills. o Reduced deductions by 100 percent when given the responsibility of investigating and clearing them. All deductions were investigated and cleared on an ongoing basis within 24 hours of receipt from that time forward.o Tracked shipments to ensure customer's requirements were met.o Supported in-house accounts (accounts with no direct territory manager) by providing them with promotion & pricing information, resulting in an "excellent" rating with accounts during the period 1988-2001 for which I received numerous customer service awards.

inside sales representative - entailed supporting national drug accounts, major optical accounts, military distributors, and vision accessory accounts for North American Vision Care. Primary responsibility entailed training peers and new hires on procedures, order and credit/debit entry, electronic data management, extensive product and promotional knowledge, excellent communication and time-management skills, excellent rapport with direct accounts. Worked closely with direct accounts, field sales, marketing, sales support, logistics, shipping, and Americas Shared Services Center as well as with Consumer Health Care regional managers to support promotions, ads, and other needs