Jan Lyons Email & Phone Number

Brisbane, Qld, Au

Brisbane City, Queensland, Australia

Brisbane, Queensland, Australia

Brisbane, Australia

• Ongoing support of the payroll and rostering solutions managed by Corporate Technology Services (CTS) • Ongoing vendor management of CTS IT Service Provider – eHealth Queensland

Brisbane, Australia

• Ongoing management of major CITEC ICT client – Qld Health • Ongoing management of commercial CITEC ICT client - DFAT

Brisbane

- Coordination of the application of the annual Consumer Price Index (CPI) price increase across CITEC ICT products based on client Service Level Agreements (SLAs)- Re-engineering of the existing CPI process to streamline processes and to align with the new CITEC ICT organizational structure

Brisbane, Australia

- Strategically lead a team of Service Managers in service delivery based on SLA's, ensuring achievement of client satisfaction, Service Level KPI's including financial management and business growth- Lead and mentor the Service Management team ensuring all individual and team efforts align to business frameworks- Service Level Management process owner to champion and ensure the adoption of the process across the organization, for monitoring and reporting on effectiveness and efficiency, with a view to mitigating risks and providing a moderate to high level of assurance to customers and management

Brisbane, Australia

- Lead, direct and manage a small team of client-facing staff to build an sustain strong business relationships for a major client- Client Relationship Management - revenue forecasting and pipeline management for major client- Facilitate and manage all aspects of the client relationship with a long standing commercial client

Brisbane, Australia

- Co-ordination of Service Delivery across the organisation, as part of the escalation process and as a focal point for enquiries- Service Recovery of service failures, including co-ordination, communication, escalation and review- Service review, including monitoring of client satisfaction and system performance

Graduate Diploma Of Information Technology, Information Technology

Diploma Of Education (Secondary), Education