Jan Mackal Email & Phone Number

Prague, Czechia

Hlavní Město Praha, Česko

At Allegro Retail (ex MALL.CZ), I am a a part of a cross-border team of talent acquisition specialists, operating in Poland, Czechia, Slovakia, and Slovenia. We are doing our best to support the organization needs in terms of attracting top talent on the market primarily in the area of Operations (CEX & DEX), but also in other areas (e.g., Business &.

Hlavní Město Praha, Česko

• Permanent Staffing for international companies' Shared Services Centers based in Prague
• Business Process Outsourcing
• HR consultancy (be a recruitment expert and business advisor)
• Advising companies in recruitment-related matters
• Maintain and develop strong business relationships with clients

Hlavní Město Praha, Česko

• At Kantar, I was a member of the Operations team managing international projects coming from the Client team based in Milan, Italy. I was handling one large account with my colleagues in the team comprising 3 persons.
• Communication with all our internal clients and project stakeholders
• Identifying project needs, assessing risks, and looking for the best solution to client‘s needs
• Maintaining timely delivery of project’s milestones, managing the changes in scope, and taking care of the extensive project documentation
• Monitoring project financials, being able to identify drivers of overspend and profitability, propose / highlight cost-saving solutions where possible

Hlavní Město Praha, Česká Republika

• responsible for safety and comfort of passengers aboard the aircraft
• day to day interactions with customers
• sales experience

Hlavní Město Praha, Česká Republika

• Global Support Center for Mystery Shopping (GSC)
• Training and supporting junior colleagues on mystery shopping projects, having the ultimate responsibility for the execution of the project
• Setting up internal QA teams in cooperation with the Quality Assurance Department: conducting interviews, project-specific trainings, weekly feedback meetings
• Sharing and exchanging knowledge and best practice: risk management, project design affecting the fieldwork/data collection, communication with vendors and clients
• Main point of contact for global retail mystery shopping program running in 18 markets worldwide: responsible for data delivery, quality assurance, and overall coordination
• Co-Director of Design & Reporting micro-team, directly supervising 3 persons, with the main agenda being creating client reports (Excel, PowerPoint) in terms of structure, design, and fact checking

Hlavní Město Praha, Česká Republika

• Global Support Center for Mystery Shopping (GSC)
• Working independently on a large-scale mystery shopping projects spanning multiple countries
• Taking part in designing the project and project materials/documentation; responsible for setup, execution, and final data delivery
• Closely cooperating with the Support Teams (Quality Assurance, Platform)
• Risk management: putting preventive measures based on the experience gained from other projects in place, thus preventing possible issues from happening and/or minimalizing them
• Acting as a point of contact between internal/external vendors and internal clients

Hlavní Město Praha, Česká Republika

• Being part of Ipsos Global Support Center for Mystery Shopping
• Assisting senior colleagues with the client & project management; independent management of smaller mystery shopping projects in various areas (retail, telco, automotive)
• Data validation, proofreading; usage of the latest mystery shopping reporting platform
• Acting as a point of contact between internal/external vendors and internal clients
• Daily communication in English with Ipsos offices around the world; working across multiple time zones

Hlavní Město Praha, Česká Republika

• responsible for planning, leading, and coordinating localization projects for a major IT client (localization into 9 key languages)
• planning and sticking to the budget
• administrative tasks: creating purchase orders, archiving, reporting
• Acting as a support of the Sales Team

Prague

• I learned the daily tasks of literary editor, such as language and content proofreading, translation editing, seeking new books for publishing, etc.

Master'S Degree (Mgr.), English & American Studies

Non-Degree Seeking Student, Comparative Literature

Exchange program; research for dissertation

Bachelor'S Degree (Bc.), English & American Studies; Modern Greek Philology

Education record

General secondary education