In my role as support coach, I support apprentices throughout their learning journey to achieve their level three or level four qualifications in construction. I support them with their progress and administration, checking in with them during their course to conduct progress reviews to ensure that they are on track or if they require any additional support.

Retail Maxim is a privately owned market research company based in the Midlands. I work closely with clients in measuring the experiences of their customers by developing the most effective Customer Experience programmes, which provide tailored Customer Insight to drive company strategies through data evidence. This can transform the way companies and their teams interact with their internal and external customers to drive improvement of the customer experience and service. I work across a diverse range of sectors from Fashion Brands, Restaurants, Shopping Centre Destinations, Retail Asset Management, Call Centres, and Local Authorities. The key functions of the role include:• Project Management of Customer Experience and Insight Programmes• Key Client Account Management• Client Customer Service Liaison• Executive Assistant duties to Sales & Marketing Director• Diary, Travel and Booking Management for the business• Working with the Client Management Team to provide training

The main objective of this role was to manage the Internal Sales Team of five members to develop and maintain profitable business from new and existing customers. The key functions of the role included:-• Manage, monitor, coach and evaluate the effective performance of the Team in achieving results through Appointment making, Quotes, Orders and Call Times.• Driving and improving trends, concluding in a team sales figure of £3,000,000.• Implementation of Incentive Schemes and monthly motivational schemes.• Management and maintenance of the Contact Relationship Management system.• Personal development of staff through Performance Objectives and KPI’s.• Analysis of customer satisfaction surveys and implementation of required actions.• Management of the Administration support team consisting of 4 members.• Production of monthly statics and reports for Management Meetings. • Presenting at monthly sales meetings and Director level meetings.• Recruitment of new team members and implementing training plans.

The main priority of this role was to provide training support for the Sales Division consisting of 20 team members. The key responsibilities were:-• Management of busy sales, admin office, responsible for a team of six people.• Analysing the training needs and establishing training programmes for staff. • Interviewing and recruiting sales staff.• Designing and implementing Company Induction Programmes.• Production of training material and sales support material to ensure sales objectives were achieved.• Market research and competitor analysis to focus on being the industry leader.• Management of the Contact Relationship Management system.

This role was created due to the requirement for a dedicated team within the telecoms sector. Elliott had been selected to supply housing for the Telecoms Mobile phone networks. The key functions of the role were:-• To research and provide Elliott with a European office base in Austria working to a managed budget. • Management of EGM’s diary and scheduling. Arranging appointments and business trips with the Chief Executives of the Telecoms Networks in Europe.• Market research and analysis in Europe for product background information. • Creation of a European Road show to demonstrate the product to the Mobile Operators in Belgium, Holland, Italy and Germany.• Preparation and presentation of sales material and the management of quotation and tender preparation to clients.

The main priority of this role was to execute the marketing strategy as required by the Sales and Marketing Director for the Modular Division. The key responsibilities included:-• Management of two Marketing Team members to deliver the marketing strategy.• Production and implementation of marketing plans.• Instigation of PR, Advertising, and marketing campaigns to compliment sales focus.• Corporate hospitality, Exhibition and Event Management to support the sales team in business growth.

After six months with Elliott in the role of Telesales Executive, I was promoted to Telesales Team Manager. I was responsible for managing a team of six members who were tasked to grow Elliott's name in the marketplace.

This role was to promote the Elliott brand and products over the telephone to existing and new customers. The key objectives of the role were:-• To promote and sell temporary accommodation solutions over the telephone, taking incoming enquiries and cold calling.• Preparation of quotations and drawings for submission to the customer and quotation follow-up through to order placement.• Arranging appointments for Regional Sales Managers.