- Developing the brand and its structure to support the portfolio growth- Embedding corporate and operational concepts aimed at maximising impact at minimum cost- Formulating and executing the brand's strategy to ensure competitive resilience- Building efficient networks to support the commercial strategy of the brand and its properties- Overseeing development of the hotel design to ensure synergy of local market and brand strategy

- Overseeing operations of the Family Investment Office including investments, real estate development and accounting & legal- Asset Management - Property Management- Establishment of financing and investment strategies- Formulation and execution of the overall company strategy to to ensure sustainable growth- Real estate trading - Managing all owned businesses

Overseeing operational and strategic aspects of the group of companies with focus on asset development, management and sales as well as hotel operations including owner's representation and corporate operations.

Resourcing, recruiting and selecting of talent in line with the organisational culture, policiesand relevant legislationAnalysing recruitment channels to ensure maximum use of allocated budgetsAdjusting recruitment activities to the overall strategy of the business, considering externalfactors impacting national and European labour availabilityAdvising managers on all matters relating to managing employee relations in line with theorganisation’s culture, policies and relevant legislationCoaching managers to enhance their people leadership skillsInfluencing managers and supervisors towards aligning their teams to the desiredorganisational culture

Analysing and prioritising learning and development needs in all areas of the organisationDriving quality standards within the hotel by reviewing feedback and audit resultsDelivering, designing and rolling out of interventions to influence behaviours in line with the organisational cultureCoordinating initiatives to further embed the organisational culture across the workforceManaging all aspects of training co-ordination and administrationEvaluating training based on feedback and operational needsSupporting the Learning and Development Committee to ensure consistent departmental trainings

Overseeing the operation of the departments Guest Relations, Butlers, Concierge, Door Men/Chauffeurs and Guest Services during and after the hotel opening.Managing a team of 4 Heads of Departments and overseeing 70 team membersDeveloping cost effective service concepts enabling the delivery of consistent, ultra luxury serviceRecruitment of team membersBuilding relationships with VIP guests and partnersOverseeing the security and travel arrangements for top VIP clientsDeveloping team members to reduce turnover and maximise resourcesManaging the teams in line with corporate policy and local employment legislation

Overseeing all operations departments including reservations and revenue Liaising with the owning and management company to manage the operation in compliance with the owner’s expectations and management company’s policies and proceduresActing as interim General Manager from mid December 2012 to mid January 2013Budgeting and business plan writing for 2013Managing a team of 12 Heads Of Departments and overseeing 110 team membersEnsuring all operational team members consistently work according to all LQA standards and live up to guests’ expectations and the hotel’s reputationSupporting the operations team by being present and available to guests and colleagues alike at all timesConducting weekly quality control checks in all rooms division and F&B departmentsMaintaining and establishing strong rapports with all guests, partners and colleaguesManaging talent and poor performance as well as recruiting new Heads of DepartmentsEnsuring all departmental expenses are in line with budgets and forecasts Embracing a training and performance driven culture throughout the hotel

Overseeing the departments Front Office, Reservations and Nights whilst reporting directly to the General ManagerMonitoring the performance of all departmental managers within rooms operations Duty management shiftsTaking an active role in business development, revenue and yield managementAnalysing competitor's and market segment performances in order to determine penetration of the appropriate marketOverseeing the rooms division team's development through recruitment, training and conducting disciplinary meetingsManaging the rooms operations payroll and operational and capex budgetEnsuring the property's rooms and public areas are well maintained to the highest standards in close liaison with the Executive Housekeeper and Maintenance Manager Maintaining and configuring the property management system (Opera V5) Building relationships with VIP guests and high producing travel agents as well as assisting in conducting Sales and Public Relations eventsEnsuring all team members are aware of the LQA standards in order to achieve consistently high scores

Training and development of the reservations teamConducting regular and annual performance assessments Managing the inventory and overbooking on all booking channelsDeveloping sales strategies and determining overbooking limits in close liaison with the Front of House Manager and Director of SalesMaximising revenue through developing and loading new promotions and sales strategiesEnsuring that the by the LQA set standards are being adhered to and a consistently professional guest service is being maintained at all times

As part of employment at The Stafford)Improving revenue generation through market analysisReviewing the rate structure for transient and group businessDeveloping and loading of sales strategies including promotionsInstallation and set up of new systemsForecasting

Leading a team of 8 Reservations Sales Agents Recruitment of new team membersConducting annual assessment reviews with all team membersTraining and development of new and experienced team membersConducting daily quality checks on all reservations entered Complaint handling for Rooms and Tea Reservations, including compensations if required

Supervising Reception shiftsTraining of all new startersComplaint handlingChecking the Arrivals Report with special attention to VIP'sMonitoring all cash transactions and solving any irregularities

Training in all relevant departments such as Reception, Reservations, Guest Relations, Housekeeping, Accounts, Fine Dining, Kitchen, F&B Administration, Catering and Back Of House on non-supervisory and supervisory levels