Jan Paschal Brown Email and Phone Number

30+ years of Customer Service/Customer Support Excellent computer skills (Word & Excel), Data Entry and 10 key by touch Excellent written and verbal communication skills Excellent ability to meet high call volume and customer demand Self starter with extreme reliability and great work ethic Ability to multi-task in fast paced environment Answer 50+ incoming calls daily assisting subscribers with health care insurance needs Processed payments using computerized payment system Assisted subscribers with claims Assisted subscribers in choosing healthcare plans Handled irate customers in many situations, staying calm despite customer emotions Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims Thoroughly documented inquiry outcomes for accurate tracking Developed and maintained positive customer relations within the company to ensure customer requests and questions were handled appropriately and in a timely manner Received and placed follow-up telephone calls / e-mails to answer routine customer questions Used computerized systems for tracking, information gathering and troubleshooting Thorough knowledge of company services, products, insurance benefits, and claims