Jan Patrick David Email & Phone Number

Jan Patrick David is a Senior Application Support Analyst at Accenture | AWS Certified Cloud Practitioner | AWS Certified Solutions Architect at Accenture.

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  Senior Application Support Analyst

  Accenture

  Apr 2015 - Present - Minneapolis, Minnesota, United States

  Red Prairie WMS Application/Logistics - Supply Chain Management- Provide quality back end support to the client's Warehouse Management System, Red Prairie - WMS.- Provide quality functional support to warehouse Red Prairie - WMS application users.- Provide quality technical support to warehouse Red Prairie - WMS application users using Oracle SQL statements, basic Unix commands and Red Prairie Moca commands.- Communicate and coordinate with third party vendor for application issues.- Responsible for impact analysis and end-to-end testing for upstream/downstream decommission related activity.- Introduced AAAM automations and queries use by the support team in daily task to reduce manual efforts.- Perform end-to-end regression testing in DEV and TEST environment after patches have been deployed.- Responsible for creating/updating detailed test scripts - regression test scripts.- Monitor data flow to/from Red Prairie WMS application from/to different host systems.- Coordinate with different support teams if needed in resolving data issues.- Perform day-to-day application monitoring tools to ensure application availability.- Generate reports using Oracle SQL statements and Red Prairie Moca commands.- Responsible in renewing web certificates for Red Prairie web applications.- Resolve critical issues on time and within SLA/SLE.- Proactively monitor health status of Red Prairie - WMS application.- Document the business processes and functionality of the team.- Provide KT/Brownbags.- Crosstrained as well on similar applications like Manhattan WMS and JDA TMS

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  Acts Computer College

  Information Technology