Kepner - Tregoe activities: promoting KT methodology (free K-T infroductions open for public or closed audiences), delivering K-T workshops, consulting K-T on-job applications, translating to and enhancing courseware in the Czech language.Please refer to www.kepner-tregoe.cz for details (web in Czech language)

• Managed sales and trainings delivery teams • Promoted education services internally at HP CZ, to HP partners and customers, and to general public• Responsible for full P&L and business planningPromoted Kepner-Tregoe (KT) and delivered KT Problem Solving and Decision Making seminars

• Directly managed team of 20 IT infrastructure architects, technical consultants and project managers • Responsible for P&L (annual revenue in xM USD)• Supported sales with bid management and pricing of complex offers incl. subcontracted parties • Large customer accounts management (top financial and utilities segments)

• Responsible for smooth IT support and consulting services delivery to DHL regional data centre in Prague (2200+ servers and one of the the largest HP and Brocade based Storage Area Network in Europe)• Setup of local and international project teams, T&Cs negotiations, delivery supervision • Indirect management of international teams of engineers, consultants and project managers• Single point of contact for support and consulting services• Responsible for meeting Service… Show more • Responsible for smooth IT support and consulting services delivery to DHL regional data centre in Prague (2200+ servers and one of the the largest HP and Brocade based Storage Area Network in Europe)• Setup of local and international project teams, T&Cs negotiations, delivery supervision • Indirect management of international teams of engineers, consultants and project managers• Single point of contact for support and consulting services• Responsible for meeting Service Level Agreement criteria• Supervision of services delivery from multiple vendors• Escalation management• Annual revenue in range of : Consulting xM Eur, Support xM Eur) Show less

Responsible for resource management, consultants utilization, team members professional developmentClose cooperation with large account sales teams to ensure availability of needed consulting skills and expertise Subcontracting of 3rd parties into projects delivery

P&L responsibility for support services businessAchieved leading position in customer satisfaction and loyalty index in the regionIntroduced new support services (24x7, personalized key account support, mission critical services, …)Helped to establish, and became a member of, a regional „SWAT“ team, that responded to large and escalated issues at customers in the EMEA regionCo-development and implementation of soft skills training programme for engineersDesigned and… Show more P&L responsibility for support services businessAchieved leading position in customer satisfaction and loyalty index in the regionIntroduced new support services (24x7, personalized key account support, mission critical services, …)Helped to establish, and became a member of, a regional „SWAT“ team, that responded to large and escalated issues at customers in the EMEA regionCo-development and implementation of soft skills training programme for engineersDesigned and implemented knowledge,skills & time management and planning tool (SW)Continued recruitment of engineers Show less

• Responsible for developing the HP support organization for bench and on-site repairs• Established branch support office in Brno to serve eastern region of the country• Became Kepner-Tregoe (K.-T.) certified Programme Leader for Problem Solving and Decision Making methodology• Delivered Kepner -Tregoe classes for 200+ HP engineers in the region since then (on top of current and future primary roles and duties)• Development and implementation of internal processes… Show more • Responsible for developing the HP support organization for bench and on-site repairs• Established branch support office in Brno to serve eastern region of the country• Became Kepner-Tregoe (K.-T.) certified Programme Leader for Problem Solving and Decision Making methodology• Delivered Kepner -Tregoe classes for 200+ HP engineers in the region since then (on top of current and future primary roles and duties)• Development and implementation of internal processes, gained ISO 2000 certification for the department• Intensive recruitment of engineers Show less

• Started a customer education business from scratch• Responsible for courses setup, marketing, administration and delivery• Taught courses on HP Unix and HP OpenMail SW• Consultant for Unix operating system and electronic mailing systems

• Installations and support for HP computer systems HW (HP 3000 and HP 9000 Unix) and peripherals

• Repaired HP test and measurement products • Installations and maintenance of HP 3000 computer systems and peripherals