Real Estate Valuation: During my six-month practice, I have completed six projects/valuation reports of six selected properties in Kraków area.

Providing mentorship, guidance and career development to the team.- Leading a high-performing team of Agents through an existing transition to build problem solving, critical thinking, analytical and technical capabilities.- Monitoring queues/processes for variations and make adjustments as necessary to meet all SLA’s and Quality.- Implementing escalation channels in accordance with mutually agreed upon procedures.- Influencing team strategy though effective communication.- Cooperation with key stakeholders to deliver stellar service reaching high quality targets (both internal and external).- Attending the Client meetings, running appeal session and cooperate with other vendors to reach alignment in policy execution.- Managing attendance, productivity targets (daily/weekly/monthly), action plans, improvement plans and team building activities.- Driving continuous improvement across supported verticals.

- Shift Leader backup- Preparing and analyzing reports- RDS support- Ensuring sufficient trainings to the team- Being an escalation point for customer complaints - Performing regular quality audits of team's tickets/calls- General support for 1st line agents- Troubleshooting technical issues using personal skills, knowledge base, vendor literature and communication with team members

- Supported languages: Russian, Polish and English- Work closely with team to obtain technical knowledge and to permanently solve chronic problems- Work with corporate clients- Provide software diagnosis/resolution via phone for customer’s end users- Participate in commercial training designed to enhance skills and support capabilities - Other tasks requested by supervisor during the working hours