Jan R. Email and Phone Number
I am a specialist in people management. I graduated from The School of Management and Banking in Cracow. I did my bachelor’s degree in Strategic Management of the Company, focusing on The Enterprise Value for the owner as the main element of modern financial strategy in my thesis.I have excellent organizational and interpersonal skills, such as make contacts with others, attentive listening, broadcasting, management of non-verbal and verbal messages, negotiation, resolve conflict situations, Teamwork, assertive behavior, exerting influence, delegation of rights, social adaptation. I am able to build healthy relationships with the client, vendors and stakeholders. I am always taking responsibility for every area managed by me.
Cognizant
View- Website:
- cognizant.com
- Employees:
- 278214
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PraktykantCanny Code Sp. Z O.O. Feb 2024 - PresentPolskaReal Estate Valuation: During my six-month practice, I have completed six projects/valuation reports of six selected properties in Kraków area.
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Team Lead At Cognizant For GoogleCognizant Sep 2017 - PresentPolandProviding mentorship, guidance and career development to the team.- Leading a high-performing team of Agents through an existing transition to build problem solving, critical thinking, analytical and technical capabilities.- Monitoring queues/processes for variations and make adjustments as necessary to meet all SLA’s and Quality.- Implementing escalation channels in accordance with mutually agreed upon procedures.- Influencing team strategy though effective communication.- Cooperation with key stakeholders to deliver stellar service reaching high quality targets (both internal and external).- Attending the Client meetings, running appeal session and cooperate with other vendors to reach alignment in policy execution.- Managing attendance, productivity targets (daily/weekly/monthly), action plans, improvement plans and team building activities.- Driving continuous improvement across supported verticals. -
It Specialist / Shift Lead At Hcl Poland For Bbc WorldwideHcl Technologies Jan 2016 - Sep 2017Kraków, Woj. Małopolskie, Polska- Shift Leader backup- Preparing and analyzing reports- RDS support- Ensuring sufficient trainings to the team- Being an escalation point for customer complaints - Performing regular quality audits of team's tickets/calls- General support for 1st line agents- Troubleshooting technical issues using personal skills, knowledge base, vendor literature and communication with team members -
It Analyst At Hcl Poland For ElectroluxHcl Technologies Aug 2013 - Jan 2016Kraków, Woj. Małopolskie, Polska- Supported languages: Russian, Polish and English- Work closely with team to obtain technical knowledge and to permanently solve chronic problems- Work with corporate clients- Provide software diagnosis/resolution via phone for customer’s end users- Participate in commercial training designed to enhance skills and support capabilities - Other tasks requested by supervisor during the working hours
Jan R. Education Details
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The School Of Management And Banking In Cracow4 -
The Polish Language And Culture Centre -
College At Pavlodar UniversityEnglish Studies
Frequently Asked Questions about Jan R.
What company does Jan R. work for?
Jan R. works for Cognizant
What is Jan R.'s role at the current company?
Jan R.'s current role is Team Lead at Cognizant for Google.
What schools did Jan R. attend?
Jan R. attended Agh University Of Science And Technology, The School Of Management And Banking In Cracow, Uniwersytet Marii Curie-Skłodowskiej W Lublinie, College At Pavlodar University.
Who are Jan R.'s colleagues?
Jan R.'s colleagues are Unnikrishnan Vn, Pradeep Reddy, Keerthi Madhuri, Subramanyam Reddy Kambala, Rajagopal Krishnamurthy, Alexander Hunt, Anguraj Kailasam.
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