Jan Ragan Email & Phone Number

Greater Minneapolis-St. Paul Area

• Complete understanding of the current challenges associated with employee benefit plans and health care trends.
• Working knowledge of HIPAA, ERISA, and COBRA
• Ability to multi-task and coordinate multiple projects while ensuring timely and accurate client deliverables o Create and distribute renewal letters, comparisons and spreadsheetso Obtain updated census information.
• Experienced in facilitating sales to new customers, managing, implementing and renewing health, medical, dental, ancillary planso Excellent client relationship building o Prepare offer presentations for clientso.
• Responsible for supporting existing clients, focusing on retaining and growing business while providing ongoing daily account services.o Superior listening, verbal and written communication skills. o Effective problem.

Greater Minneapolis-St. Paul Area

• Working knowledge of HIPAA, ERISA, and COBRA
• Ability to multi-task multiple projects while ensuring timely and accurate client deliverables o Created and distributed renewal letters, comparisons and spreadsheetso Obtained updated census information from clientso.
• Experienced in facilitating sales to new and existing customers with health, medical, dental, ancillary planso Excellent client relationship building o Update client information and prepare offer presentations for.
• Responsible for maintaining effective client relationships, retaining and growing business and providing daily account services.o Superior communication skills. o Effective problem solving and resolution skills. o.

Greater Minneapolis-St. Paul Area

• Responsible for servicing existing clients and facilitating sales to new customers. Focused on retaining clients and growing business.o Provided client support and resolved issueso Monitored group service calendarso.

• Primary contact for small group insurance brokers, managing client relationships with 40 to 80 brokers in the region including one of the major insurance brokerages in the area. Received outstanding service surveys.

Member of the Senior Customer Service team. Responsibilities included:— Answered inquiries from brokers and human resource administrators— Provided training to the Medica marketing staff.— Resolved enrollment issues.— Processed claims.— Provided clarification on benefits plans.

* Member of special customer service team providing assistance to corporate account members.* Resolved member questions and issues regarding corporate account benefits, enrollment and claims* Exceeded performance goals in the areas of customer satisfaction and account retention.

* Provided assistance to Medica account members and resolved member issues regarding benefits,enrollment and claims.* Exceeded performance goals in the areas of customer satisfaction.

Served as intake coordinator for health plan benefits provider that provided mental health benefits in theMinneapolis area. Responsibilities included:* Processing calls and triage to appropriate departments including crisis triage, care management, and in-patient (IP) care.* Interfacing daily with Medica Customer Service and Optum, an employee assistance.

Served as customer focal point for health plan benefits administrator that provided services to employees of aFortune 100 company. Responsibilities included:* Processing calls for short- and long-term disability claims.* Verifying employee information and benefits coverage.* Setting up employee information in mainframe computer system to launch the claims.

Served as member of License Administration team for developer and worldwide marketer of mechanicaldesign/manufacturing software (acquired by Structural Dynamics Research, Inc., in 1996). Responsibilitiesincluded:* Verifying customer data.* Issuing customers the licensing codes that enabled operation of software.* Resolving customer issues related to.

Surgical Technolgist Program

General coursework includes communication, asdfasdf. Program-specific coursework includes Medical Terminology, Surgical Procedures.

Health Insurance License

Current and Active