Jan Richards Email & Phone Number

Orlando, Florida Area

Returning to my true calling - developing lifelong learners and lovers of English through my gift of educating these young minds

Orlando, Florida Area

Orlando, Florida Area

Stadium Tennis Center-Gotham Tennis Academy, Bronx, Ny

Managed entire Stadium Tennis Center operations, including payroll for all staff (30+ employees); Managed all facility ordering, shipments, and payables; Coordinated hiring, scheduling, and training for Stadium Café, Reception Desk, and Maintenance Staff; Created and implemented original, innovative, and customer-based Stadium Café Menu; Managed Weekend Tennis Programs, including 10U, Junior Development, High Performance, and Adult Cardio ; Excelled at meeting customer needs in a personal and individual manner; Served as the requested “go-to” problem solver for customer issues and concerns; Managed and coordinated all Special Events, including corporate, school, birthday, and private group functions; Coordinated transition and operations during major Stadium Clubhouse and Stadium Cafe renovations; Functioned as Liaison with NYC Major Deegan Construction Team; Collaborating with Principals – designed and orchestrated official “Gotham Stadium NYC” tennis ball branding with Team Head-Penn; Facilitated improvements and updates with Tennis Bookings Scheduler platform; Initiated research and presentations to Management Team for transition to a more sophisticated and diverse tennis platform, including Club Automation and Tennis Source

Billie Jean King National Tennis Center, Flushing, Ny

Supervised and managed scheduling, training, and payroll for 13 direct reports; Coordinated Front Desk and Programs Department with Tennis Source content and functionality; Created and managed customer service policies and procedures; Excelled at meeting customer needs in a personal and individual manner; Served as the requested “go-to” problem solver for customer issues and concern; Became known as the preferred “Tennis Concierge” for customers and families; As part of a three-person program sales team, generated $4 million annually in Tennis Programs revenue; Assessed and recommended player rankings via phone evaluations for customers unable to come for NTC on-court evaluations; Co-Coordinated NTC Programs registration and class design; Created marketing collateral for Programs Sessions and Summer Camp Registration; Assisted with Pro Scheduling for class coverage and private lesson requests; Lead NTC Programs Liaison for Player Development Feeder Program Selection and registration; Tournament Team Leader for Programs Department; Weekend Manger on Duty at the NTC; Recruited and coached NTC Tennis Team for USTA Corporate Tennis League, NTC Team’s First Ever 2014 Runners-Up; US OPEN HIGH-PERFORMANCE TEAM SPECIFIC DUTIES: Supervised US Open BallPersons and managed payroll for 150+ staff; Managed US Open Guest Services Phone Operations for Indoor Training Center; Assisted with winning player tennis ball autographs for stadium distribution; Performed as the inaugural Youth Tennis Mascot – ROGY; Supervised crowd and client control for premiere season of Court 17

Columbus, Ohio

Guest Teacher: Performed as a long-term Guest Teacher for four specific sites -- Eastmoor Middle School, The Berwick School, Columbus School for Boys, and The Fifth Avenue SchoolHigh School Varsity Girls Tennis Coach: Established the first ever girls’ tennis program for Mifflin High School; Instructed and coached a team of almost all African political refugees with no prior tennis experience; Within three years improved the program to have players included on the All-Area Team; Assisted senior players academically with college essays and applications – two being accepted to Spelman and the University of Kentucky -- both of whom were President and Valedictorian of their class, respectively

Columbus, Ohio

Stonewall Columbus Pride is one of the largest Prides in the United States; As Pride Coordinator, the following responsibilities were under my watch: Vendor Placement and Contracts, Sponsorship Outreach and Maintenance; Volunteer Recruitment, Selection, and Training; Parade and Festival Vendors, Participants, and Merchants Coordination; Video Blogging Updates; Pride Committee Member; June Month of Pride Special Events Coordination (Assisted Committee Leads with their Special Events for the Month)

Urbana, Ohio

Performed as the Head Tennis Pro for club members; Lead for Summer Day Camps; Increased club tennis participation by 60 percent

Urbana High School - Urbana, Ohio

Academic Classes:Honors 11 English; Honors 10 English; Honors 9 English; General 12 English; General 11 English; Tech Prep 10 English; General 9 EnglishSpecialty Areas: Grammar; Compositon; Shakespeare; American Literature; British Literature; Vocabulary Studies; Student Research and PresentationStudent Adviser Groups: National Honor Society; Student Council; Junior-Senior Prom; Spring Musicals (Business and Publicity Manager); Gay-Straight-Alliance; Students Against Drunk Driving (SADD)Coaching Positions: Varsity Girls Tennis (17 Years); Varsity Boys Tennis (1 Year); Varsity Girls Softball (1 Year); Varsity Girls Basketball (2 Years as Volunteer Coach)

Linganore High School - Frederick, Maryland

Academic Classes:College Enrichment 11 English; College Enrichment 9 English; English 12; English 9Student Adviser Groups:Founded School Chapter of Students Against Drunk Driving (SADD)Coaching Positions:Junior Varsity Girls Basketball Head Coach (2 Years); Varsity Girls Basketball Assistant Coach (2 Years); Varsity Girls Softball Head Coach (1 Year)

Bachelor Of Arts (B.A.), English And Secondary Education

Activities and Societies: Gamma Phi Beta Sorority; Named Wittenberg University Alma Mater in 1986 (Outstanding Junior Female Student).

Master Of Arts - Ma, English Literature