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Jan Robiček Email & Phone Number
Integrations and AI Automations Solutions Engineer
at
Easy8.ai
1 work email found
@easysoftware.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 86%
Current company
Role
Integrations and AI Automations Solutions Engineer
Location
Prague Metropolitan Area, Czech Republic, Czech Republic
Company size
Who is Jan Robiček? Overview
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Quick answer
Jan Robiček is listed as Integrations and AI Automations Solutions Engineer at Easy8.ai, a company with 20 employees, based in Prague Metropolitan Area, Czech Republic, Czech Republic. AeroLeads shows a work email signal at easysoftware.com and a matched LinkedIn profile for Jan Robiček.
Jan Robiček previously worked as Head of Customer Success at Easy Software and Customer Care Manager at Easy Software. Jan Robiček holds Bachelor'S Degree, Computer/Information Technology Administration And Management from University Of Hradec Králové.
Company email context
Email format at Easy8.ai
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*@easysoftware.com
68% confidence
AeroLeads found 1 current-domain work email signal for Jan Robiček. Compare company email patterns before reaching out.
Profile bio
About Jan Robiček
Highly motivated IT professional with background in Service Desk/Tech Support and Management. I am a fast learner, detail oriented, calm under pressure and able to deliver strong results while staying focused on people. I can make fast intuition-based decisions whenever needed but prefer a more methodical data driven approach. Open to new challenges, I like to work in a dynamic environment. I am always enthusiastic about learning new skills, which allow me to improve myself and will provide me the ability to further my career within IT industry. A strong team player who also works well on own initiative where required. Key advantages that I can offer are calm demeanor, customer- and knowledge-centricity and willingness to think outside of the box. In the past I have built new teams from scratch, lead multinational teams both locally and remotely, have experience with people and performance management (in my last position I was responsible for team of 50 people on 2 continents), process and knowledge management (wrote knowledge articles and documentation for both my team and end user base) and project management (coordinated several projects, e.g. creation of a comprehensive training program spanning every stage from new hire onboarding through continuous training of service desk techs to end user education).
Current workplace
Jan Robiček's current company
Company context helps verify the profile and gives searchers a useful next step.
Easy8.Ai
10 roles · 18 years
Jan Robiček work experience
A career timeline built from the work history available for this profile.
Head Of Customer Success
Current
Sep 2022 - Present
Customer Care Manager
Jul 2022 - Aug 2022
Mgr, Tech Operations Support
- As Tech Ops Manager I led a multinational internal Service Desk team of approx. 50 people in Europe and South America and was responsible for delivering high standards of service for our end users by making efficient.
- Started up a new service desk team of 25 people in Latin America
- Improved knowledge transfer and management by building a complex training program covering new hire training, continuous upskilling and end user education
- Lowered employee attrition rate by 80 per cent after first year
- Improved our operational health (our metrics rose to 95% from average of 50%) by stabilizing and upskilling the team during the first year of tenure
- Championed and coordinated move of knowledge and support tasks from 2nd and 3rd level teams to the Service Desk, driving efficiency by saving time of our engineers
Jun 2018 - Feb 2022
Supervisor, Tech Ops Support
- As a Supervisor I was responsible for hands-on operations oversight, new hire training, scheduling, performance management and couching of our technicians.Key Achievements:
- Set up Quality Assurance and Control program that led to 15 per cent increase in our CSAT ratings 6 months after implementation
- Built up and automated complex performance metric reporting monitoring team performance in relation to our SLAs and also individual contribution of each member towards our goals
Mar 2017 - Jun 2018
Lead Tech Support Rep
As a Lead I provided white glove tech support to our VIP end user base, dealt with escalations and sensitive cases, trained and couched junior techs, coordinated techs to ensure our operations run smoothly.
Jun 2015 - Feb 2017
Sr Tech Support Rep
As a Sr. Tech Support Rep I provided remote IT support to Expedia employees - Windows, MacOS, mobile devices, VoIP, VPN, Citrix Workspace, Office 365, variety of inhouse solutions and GDS/CRS systems.
Mar 2013 - May 2015
Security Specialist
Performed health checks on sensitive systems in order to ensure our customers are well protected from threats. Provided regular reports on system health to the leadership and customers, coordinated remediation steps with SysOps teams when defects were identified.
Apr 2011 - Feb 2013
Senior Technical Support Specialist
Analysis of complex issues, providing support to lower level agents, quality assurance, training of new technical support agents.
2009 - 2011
~2 yrs
Technical Support Specialist
Email communication with customers worldwide, phone support for CZ/SK customers, providing solution to technical issues regarding AVG program and dealing with infections on customer’s computers.
2008 - 2009
~1 yr
1 education record
Jan Robiček education
FAQ
Frequently asked questions about Jan Robiček
Quick answers generated from the profile data available on this page.
What company does Jan Robiček work for?
Jan Robiček works for Easy8.ai.
What is Jan Robiček's role at Easy8.ai?
Jan Robiček is listed as Integrations and AI Automations Solutions Engineer at Easy8.ai.
What is Jan Robiček's email address?
AeroLeads has found 1 work email signal at @easysoftware.com for Jan Robiček at Easy8.ai.
Where is Jan Robiček based?
Jan Robiček is based in Prague Metropolitan Area, Czech Republic, Czech Republic while working with Easy8.ai.
What companies has Jan Robiček worked for?
Jan Robiček has worked for Easy8.Ai, Easy Software, Expedia Group, Ibm, and Avg Technologies.
How can I contact Jan Robiček?
You can use AeroLeads to view verified contact signals for Jan Robiček at Easy8.ai, including work email, phone, and LinkedIn data when available.
What schools did Jan Robiček attend?
Jan Robiček holds Bachelor'S Degree, Computer/Information Technology Administration And Management from University Of Hradec Králové.
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