Jan Sako Email & Phone Number

Chesham, GB

United Kingdom

• Provide user experience and UI design input for new Ideate Software Products, design and improve testing procedures for new and existing products, and work with the developer team on constantly increasing the quality.
• Focus on user experience and UI design for new product development
• Full range of testing throughout the release cycle
• Closing the loop between the development team and customer feedback
• Ideate Software installation and licensing support
• Autodesk licensing setup and configuration, both as support and consulting services

Berkhamsted, UK

• Leading the team in exceeding customer expectations with quality support, working to keep the department on track and in line with the overall objectives of the company. Provide direct support to customers in areas of.
• Responsible for the continued improvement in support quality and customer satisfaction
• Managing the team schedule to ensure sufficient coverage, and act as escalation point
• Autodesk licensing setup and configuration, both as support and consulting services
• Revit Server Setup and configuration expert
• Liaison to various stakeholders, internally and externally

San Francisco, CA

• Resolved installation, network licensing and activation issues for Autodesk and Ideate Software customers - processing customer requests; managing the ticketing support system; and helping to resolve issues via phone.
• Processing all incoming support requests into NetSuite CMS
• Resolving installation issues with Autodesk and Ideate Software
• Resolving licensing issues with Autodesk and Ideate software

Richmond, CA

Responded to, and helped to resolve, community partner issues and complaints; identified possible areas of improvements for provided services; or closed down relationships as necessary. Evaluated profitability and suggested ways to improve services and increase community partner satisfaction with the services provided by Campus California.

Richmond, CA

• Part of the start-up management team, tasked with building a successful, well-functioning operation. Responsibilities included raising public awareness about Campus California programs via various communication.
• Developed systems and procedures for the successful expansion of the employer’s primary income generating project, raising annual revenue from $ 0.6 million in 2006 to 2.4 million in 2012.
• Opened new markets through agreements with local governments and municipal code changes (Richmond, South San Francisco, San Francisco, Oakland, San Leandro, and Livermore).
• In cooperation with the general management, successfully helped transition Campus California through major organizational changes and severe PR crises.