Drive and implement organisational change in Families and Young People Services. An ambassador for change, collaborating with stakeholders at various levels of the business, problem solving, designing and delivering solutions.Inclusion and collaborative engagement to support with adoption of new processes and concepts.Skilled business analysis with strong project and change management was required, navigating change with flexibility in a way that supports and balances the operational… Show more Drive and implement organisational change in Families and Young People Services. An ambassador for change, collaborating with stakeholders at various levels of the business, problem solving, designing and delivering solutions.Inclusion and collaborative engagement to support with adoption of new processes and concepts.Skilled business analysis with strong project and change management was required, navigating change with flexibility in a way that supports and balances the operational impact and need. Major activities include -• Design and implement a Property Management system; asset management and repair, improving repair times, proactive management, communication and reporting, and recouping thousands of dollars on government repair rebates, previously unclaimed.• Drive the organisational change and support our staff to fully embrace an MS Teams environment; staff proactively used the functions in this tool to streamline processes.• Design and implement shift worker rosters in alignments with the Social, Community, Home Care and Disabilities Services (SCHADS) Industrial Award• Participate in FYPS adopting the SCHADS Industrial Award, a very complex, impactful and lengthy process• Complete data collection and analysis; staffing, recruitment, finance and client activity• Organisational structure and detailed position review and recommendations• Rollout to FYPS an organisational driven change to a new HR, scheduling and timekeeping system, effecting all staff and many business procedures Show less

As an Independent Contractor, I offer services that support systems and practices to prioritise design considerations that value employee involvement and participation, identify functional automation and ease, and focus on the success of working teams to maximise organisational goals and objectives. I dynamically supported the replacement a 20+ year customised “catch-all” system in the institute that was no longer functioning in a way that supported the organisation’s growth goals, including… Show more As an Independent Contractor, I offer services that support systems and practices to prioritise design considerations that value employee involvement and participation, identify functional automation and ease, and focus on the success of working teams to maximise organisational goals and objectives. I dynamically supported the replacement a 20+ year customised “catch-all” system in the institute that was no longer functioning in a way that supported the organisation’s growth goals, including other antiquated systems and practices. Moreover, I proactively re-design business processes, roles and responsibilities, system design and configuration, project and change management, embracing inclusion with excellent communications. Lastly, I effectively manage system and process development areas include program/product management, guest registration, property/room management, revenue & financial reporting, point of sale, safety and security, payroll and human resource management system. Show less

I provided strong, positive and effective leadership accompanied by full responsibility for the day-to-day operation and smooth running aimed at delivering high-quality service, motivating teams, directing assignments and resources to ensure guest service departments (Reservations, Reception & the Office, Security, Safety and Emergency, Healing Arts (Massage Therapists), Housekeeping, Bookstore) operated within the scope of a budget and well-defined management practices. My duties also included… Show more I provided strong, positive and effective leadership accompanied by full responsibility for the day-to-day operation and smooth running aimed at delivering high-quality service, motivating teams, directing assignments and resources to ensure guest service departments (Reservations, Reception & the Office, Security, Safety and Emergency, Healing Arts (Massage Therapists), Housekeeping, Bookstore) operated within the scope of a budget and well-defined management practices. My duties also included reporting directly to the CEO, a member of the Esalen Director Leadership Team involved in strategy, planning and organising the activities to achieve Esalen’s Mission, with fiscal responsibility. I effectively re-engineered business and operational processes, creating efficiencies and improvements with robust transferrable solutions as well as coordinated and streamlined inter & intra departmental budget forecasting & management reporting, revenue management and price modelling, recruitment; staff and student performance; training and development, adherence to California Labor Laws and on-property safety and security protocols. Show less

As a Yoga Teacher and Workshop Leader, I delivered weekly yoga classes to guests, month-long student programs as part of the Residential Education Program.

Living the team culture, I led the project deliverables for all operational initiatives, drove operational efficiency to reform community practices, build a community and evolve organisational culture. Highly energetic and enthusiastic with great interpersonal skills, I directed and ensured all teams have put in place the right processes and possessed appropriate skills to advise and monitor the Esalen event delivery. Furthermore, I executed changes and updates on project tasks, handled… Show more Living the team culture, I led the project deliverables for all operational initiatives, drove operational efficiency to reform community practices, build a community and evolve organisational culture. Highly energetic and enthusiastic with great interpersonal skills, I directed and ensured all teams have put in place the right processes and possessed appropriate skills to advise and monitor the Esalen event delivery. Furthermore, I executed changes and updates on project tasks, handled emergency response procedures, organisational and community communication procedures as well as provided oversight and supervision to ensure successful project/event delivery, coordinated team building and training activities. Show less

With strong diligence and resilience, I performed various tasks to support the organisation maintaining a mindset for learning, development and growth.

I effectively oversaw the IT operations, and successfully managed the continuous provision of services in high paced environments running critical systems. Re-engineering the IT support and service model in alignment with the business strategic direction, designing SLA’s and KPI measures, while proactively establishing relationships with stakeholders and customers ensuring buy-in and support, and with all suppliers and third-party vendors, keeping supply and price options negotiable for the… Show more I effectively oversaw the IT operations, and successfully managed the continuous provision of services in high paced environments running critical systems. Re-engineering the IT support and service model in alignment with the business strategic direction, designing SLA’s and KPI measures, while proactively establishing relationships with stakeholders and customers ensuring buy-in and support, and with all suppliers and third-party vendors, keeping supply and price options negotiable for the benefit of the organisation.Maintained sound IT focus for the business ensuring the IT environment, service and support was in alignment with business processes and industry regulations. Allocated budget for IT operations and strategic programs, and ensuring integrity of all data and conducted upgrades on all software packages for the business, keeping it competitive and effective. Show less