Jan Steffensen Email and Phone Number
Jan Steffensen work email
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Jan Steffensen personal email
Skilled in areas of improving people performance through competence development and moving people towards a more sales and customer focused mindset, and through coaching people towards a self-release of the human potential.In training field I have developed and implemented several automotive training programs – among these are: Sales consultant training, manager training (sales & after sales), and retailer development program. A main focus for all these programs have been – changing for a more customer focused mindset. In marketing area I have worked with all disciplines in my career - and in both BtC & BtB. I'm specialized in CRM and customer strategies, with more than 10 years of experience in Customer Experience Management and Customer Service operations. Experience with market/customer intelligence – data driven approach focusing on driving data and analytical results towards concrete business improvement initiatives.
Semler Gruppen A/S
View- Employees:
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Team LeadSemler Gruppen A/S Jan 2024 - PresentTeam lead, Semler Academy/group Sales & Service, responsible for training and development of retailer personel
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Hr & Training ManagerDrivr Feb 2023 - Jan 2024København, Hovedstaden, Danmark -
Owner & Senior Consultant At Customer Experience Training (Dk)Owner & Senior Consultant At Customer Experience Training Oct 2019 - Dec 2023
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AssociateCitnow Video Oct 2019 - Apr 2023Implementering og træning i individuelle kundevideoer, der skaber højere kundetilfredshed og øget mersalg hos bilforhandlere. -
AssociateServicelovers Jan 2020 - Feb 2023 -
General Manager Customer Service & TrainingToyota Danmark A/S Jul 2017 - Sep 2019Søborg, Cph.Head of Retail Training - developing, implementing and conducting training for Toyota network, including sales consultants, service advisors and managers. Facilitator and mentor on Toyotas leadership program (BRiT) with Toyota retailer principals - a "mindset change program" heading for customer centricity. Head of customer service with 3 teams (B2c+B2B): Customer Relation (B2C/end user), Technical support, and Warranty & service campaign support (retail B2B support)
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Head Of Hr & TrainingToyota Danmark A/S Jul 2016 - Jul 2017Søborg, Cph.Worked with onboarding programs, and had a key role in the implementation of Performance Management in Toyota Danmark.
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Manager, Retail Training & Customer ServiceToyota Danmark A/S Mar 2012 - Jun 2016Herlev/CopeneagenHead of Training & Customer service (B2C):Responsible for Toyotas customer satisfaction program - Toyota no. 1 every year in AutoIndex. Retail training in sales, after sales for Toyota network in DK. Responsible for customer service operation.
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Manager Crm & Market IntelligenceToyota Danmark A/S Oct 2008 - Mar 2012Responsible for Toyotas customer satisfaction program - Toyota no. 1 every year in AutoIndex every 16 years I was responsible for customer satisfaction program.Specialised in CRM, and Customer Experience Management. Responsible for creating a Market & Customer intelligence department. Fokus - driving from data and analytical results towards marketing initiatives and business advantages. -
Crm ManagerToyota Danmark A/S Jan 1999 - Feb 2012Responsible for creating a CRM department, gathering all customer touch points and data.Since 2003 responsible for Toyotas customer satisfaction program - Toyota has been no. 1 every year in AutoIndex since.Through this work I have worked with all marketing disciplins - in both BtC and BtB.Specialties: Campaign management, building customer dialogue programmes (CLM), eCRM, e-marketing, Direct Marketing.
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Direct Marketing SpecialistCoop Danmark Dec 1995 - Dec 1998 -
Marketing ConsultantTopdanmark A/S Jan 1992 - Dec 1995
Jan Steffensen Skills
Jan Steffensen Education Details
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Certified Toyota & Lexus Trainer, Training Development & Facilitation -
Toyota European Manager Training Program -
Master Of Business Administration
Frequently Asked Questions about Jan Steffensen
What company does Jan Steffensen work for?
Jan Steffensen works for Semler Gruppen A/s
What is Jan Steffensen's role at the current company?
Jan Steffensen's current role is Training professional, Competence development, Customer & Growth mindset.
What is Jan Steffensen's email address?
Jan Steffensen's email address is ja****@****yota.dk
What schools did Jan Steffensen attend?
Jan Steffensen attended Certified Toyota & Lexus Trainer, Training Development & Facilitation, Cranfield University, Copenhagen Business School.
What skills is Jan Steffensen known for?
Jan Steffensen has skills like Direct Marketing, Marketing Management, Campaign Management, Ecrm, Customer Intelligence, Customer Lifecycle Management, Online Marketing, Digital Marketing, Marketing Strategy, Online Advertising, B2b, Mobile Marketing.
Not the Jan Steffensen you were looking for?
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5gmail.com, kmd.dk, gmail.com, man-es.com, kmd.dk1 +446067XX
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3privat.dk, nordea.com, topdanmark.dk -
1arla.com -
Jan Steffensen
Underviser I Informatik, Statistik Og International Økonomi, Pædagogisk It KoordinatorRanders1webfic.dk
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