Jan Stephens Email & Phone Number

Scotland, United Kingdom

Responsible for the HR function, my direct role involved leading a small team to support management and operations with onboarding, performance management, contracts, employee engagement, pay queries, policy updates, training, and development needs. In addition, overseeing all ER casework within the UK and ROI namely disciplinaries, grievances, absence management, TUPE, SOSRs and Change together with producing and analysing reports to identify opportunities to implement proactive… Show more Responsible for the HR function, my direct role involved leading a small team to support management and operations with onboarding, performance management, contracts, employee engagement, pay queries, policy updates, training, and development needs. In addition, overseeing all ER casework within the UK and ROI namely disciplinaries, grievances, absence management, TUPE, SOSRs and Change together with producing and analysing reports to identify opportunities to implement proactive solutions. Show less

I provided advice to line management and colleagues on cases using company policies and ER knowledge and worked closely with managers to support and develop their skills in understanding people policies and how to apply them. In addition, I built strong working relationships with departmental heads, trade union officials and clients namely NHS and HM Courts.

Bradford, United Kingdom

Provided support to the HRBP to ensure that HR policies and procedures were understood, and ‘best practice’ adhered to.Responsible for all case management across own area and supported wider areas when required, giving advice and guidance to line managers on HR policies, procedures and case work including maintaining the HR Tracker and providing up to date MI and recommendations relating to ER issues.Provided support to HR Business Partner on relevant projects, complex cases… Show more Provided support to the HRBP to ensure that HR policies and procedures were understood, and ‘best practice’ adhered to.Responsible for all case management across own area and supported wider areas when required, giving advice and guidance to line managers on HR policies, procedures and case work including maintaining the HR Tracker and providing up to date MI and recommendations relating to ER issues.Provided support to HR Business Partner on relevant projects, complex cases, and associated ER issues together with updating, developing, and rolling out new or changed polices where required. Responsible for the interpretation of absence MI for respective areas; identifying trends and making recommendations for action. Own day to day relationship with Occupational Health provider; managing all referrals and cases. Worked closely with assigned business areas; building strong relationships with department managers, trade union representatives and developed a good understanding of their business function. Show less

Dearne Valley

Responsible for the HR department within a customer service and contact centre environment. Duties entailed ER case work e.g., welfare meetings/Occupational Health, disciplinary, grievance and appeal meetings and completing inductions and bitesize training sessions. In addition, I was responsible for checking all new starter documentation (right to work etc)., completing quarterly reviews with line management, analysing engagement surveys, attending operational meetings and providing support… Show more Responsible for the HR department within a customer service and contact centre environment. Duties entailed ER case work e.g., welfare meetings/Occupational Health, disciplinary, grievance and appeal meetings and completing inductions and bitesize training sessions. In addition, I was responsible for checking all new starter documentation (right to work etc)., completing quarterly reviews with line management, analysing engagement surveys, attending operational meetings and providing support where necessary. Show less

Regional - Field Based

Providing a generalist, stand-alone support service to Regional Directors, Area Managers and field operators across the UK/ROI including travel to multi site locations on a regular basis. Working closely with departmental heads to deliver company strategy, policy and procedures and provide advice on absence management, investigations, disciplinaries, grievances, appeal hearings and capability issues. Employment Tribunal experience namely company representation whilst working alongside… Show more Providing a generalist, stand-alone support service to Regional Directors, Area Managers and field operators across the UK/ROI including travel to multi site locations on a regular basis. Working closely with departmental heads to deliver company strategy, policy and procedures and provide advice on absence management, investigations, disciplinaries, grievances, appeal hearings and capability issues. Employment Tribunal experience namely company representation whilst working alongside employment law specialists. Supported ad hoc projects such as the implementation of the company appraisal system, driving performance as well as the development of the management team. The knowledge gained in Operations was invaluable when implementing new budgets and dealing with labour matches. Show less

Leeds, United Kingdom

Regional Operations Manager Reporting to the Regional Director, I managed a team of eight Area Managers who were responsible for the delivery of a high standard of cleaning to the retail sector (Marks & Spencer) in over 200 stores throughout the Northeast/Northwest of England with a headcount of 600 employees. Working closely with the client, my duties included ensuring KPIs/SLAs/budgets (wages and materials) and forecasts were met, together with processing payroll, ensuring resource was… Show more Regional Operations Manager Reporting to the Regional Director, I managed a team of eight Area Managers who were responsible for the delivery of a high standard of cleaning to the retail sector (Marks & Spencer) in over 200 stores throughout the Northeast/Northwest of England with a headcount of 600 employees. Working closely with the client, my duties included ensuring KPIs/SLAs/budgets (wages and materials) and forecasts were met, together with processing payroll, ensuring resource was available, performance management and adherence of health and safety. Project Manager Reporting to the Regional Director, I supported the migration and implementation of a new business payroll system to three sectors of the business (Air, Rail and Industry). Addressing business issues, pay cycles, assisting HR re consultations, systems analysis, and specifications. Delivering payroll procedure, training, pay-run validations, analysis of stats and ad hoc training.Furthermore I worked closely with the National Accounts and Regional Operations Directors to identify issues on problem sites, report findings and recommendations. Developed client relationship to establish their needs and expectations, together with building strong working relationship in-house. Assessed and arranged training needs, identified HR issues, evaluated man-hours, bought in services and auditing processors etc. National position. Show less

Huddersfield, United Kingdom

Project Manager (July 2001 – June 2002)Responsible for a team of six programmers and instructed the sister-company in China of work requirements re e-publications. My role was to provide support and ensure deadlines and performance levels were met. I also attended monthly senor management meetings regarding current/future business. Other duties included: Reporting to the Sales & Marketing Director. I was responsible for the customer service and prepared estimates, controlled… Show more Project Manager (July 2001 – June 2002)Responsible for a team of six programmers and instructed the sister-company in China of work requirements re e-publications. My role was to provide support and ensure deadlines and performance levels were met. I also attended monthly senor management meetings regarding current/future business. Other duties included: Reporting to the Sales & Marketing Director. I was responsible for the customer service and prepared estimates, controlled projects (schedules and man-management) throughout the duration of work, invoiced on completion of project. Liaised closely with customers and departmental heads. Produced reports e.g. forecast, budgets, year v year comparison. Developed and implemented software (Access), replacing manual process, resulting in efficiencies within the Administration Department. Show less

Level 5, Human Resources Management

Gcse Level 5 Gained

Hnc Computing, Computer Science