The company offers reservation management and reception service for apartment hosts. As a part ofit I looked after 50 apartments in Piran.My tasks were:- check-in and check-out,- invoicing and handling payments,- editing and managing online channels of the hosts (Booking, airbnb, expedia. . . ),- resolving complaints and any disagreements with guests,- keeping all the necessary documentation and administration,- preparing and amending accommodation price lists based on demand,- receiving and replying to emails,- customer assistance,- other work as directed by the supervisor.

Hotel ManagerI managed the Vila Piranesi apartment house with 16 apartments.I have carried out the following tasks:- Organise and coordinate work in the apartment building- plan and organise the work of staff- ensure optimum cost-effectiveness- ensure the quality and performance of domestic work in line with standards,- take care of different categories of guests (VIP guests, guests with special needs,athletes, etc. )- resolve complaints and any disagreements with guests- keeping all the necessary documentation and administration,- prepare and modify accommodation price lists based on demand,- receive and reply to emails,- work with different applications (Channel manager, booking, etourism),- other work as directed by the supervisor.

Collecting forms for active payments and entering data into the company program:- Individual or mass updating of customer data in the system.- Editing e-mail / SMS in a program with the ability to communicate daily data.- Collecting payments and receipts.Entry and review of contracts:- Entering data from contracts, signed by the user.- Verifying the accuracy and conformity of the given data.- Help setting up additional services.- Digitization and archiving of contracts.- Informing the customer about the progress of the contract and future services.Preventive checking of end-users:- Regular check of TRR.- Talk to the customer about contacting the bank to verify the payments.- Connecting with the debtor in the event that the dept was not settled. Verification of the reasons why the debt was not settled in both the bank and the client.

My role was to help people plan, choose and arrange their holiday. I offered advice and opinions on where to go and which local tourist attractions to visit. Gave information about events and customs.My duties were to:- Manage social media marketing and websites blog - Took care of SEO optimization- Arrange travel for business and vacation customers- Determine customers needs and preferences, such as schedules and costs- Plan and arrange tour packages, excursions, and day trips- Find fare and schedule information- Calculate total travel costs- Book reservations for travel, hotels, rental bikes, rental cars, and special events, such as tours and excursions- Describe trips to clients and give details on required documents, such as passports and visas- Give advice about local weather conditions, customs, and attractions- Make alternative booking arrangements if changes arise before or during the trip

My role as the event manager was to work closely with the coordinator to ensure theevent runs as smooth as it can. I had to be active, practical and flexible.I carried the following responsibilities:Recruitment and dismissal of employees, determine to use temporary staff or hireemployees to fill the needs. train employees, supervise the work, manage employeerelations, unions and collective bargaining, deal with discrimination, deal withperformance issues, create schedules, prepare employee payments, motivate theemployees,communicate with the coordinator, answer the phone and respond toinquiries, Inventory checks, event promotion.

Seeline d.o.o. : HH & Tbs brand clothes shopMaksimum d.o.o. : Fitness and food supplements shopManaged with the inventory, used effective sales and soft-skill communicationtechniques to quality prospective clients, presented solutions, handled customercomplains in a calm manner.Responded to telephone inquiries about he company´s products or services,developed Facebook´s Fan Page, assisted and advised customers on purchases,accurately completed all administrative records, managed cash and paymentssystems in accordance with company procedures and policies.

Accepted reservations from guests. Confirmed the reservations, recorded and forwarded them to the relevant services in the hotel. Managed check-ins and check-outs . Checked documents from the guests and registered their temporary stay, provided information on the provision of catering services, issued hotel bills, calculated hotel services, accepted cash and vouchers.Greeted visitors and queried their nature of business, directed the visitors to suitableemployees, answered all the incoming calls and connected them to respective people,routed emails, handled incoming guests, escorted visitors.

Worked in a group that managed family entertainment and childcare service in a hotel.