-Organisation of all marketing related operations, contacting potential international travel agencies to increase revenues, attending International Travel Fairs -Management of a team of 5 colleagues-Face to face interaction with our guests for a personalised briefing upon arrival or departure (or both)-Negotiations for new partnerships (hotels, lodges, activities) and competitive rates -Setting up the accounting system, VAT payments and other taxes.-Organization of the classification of safaris, lists payment statements, bank statements and of all documents relating to good management company-Response to e-mails relating to questions potential customers and travel agencies-Cost and planning of budget and luxury safaris Rwanda, Uganda, Tanzania and Kenya-Management of social network platforms and company newsletters

General Manager of Across Africa, an independent Tour Operator and Destination Management Agency based in Kampala, Uganda with a satellite office based in Cape Town, South Africa.-Management of a team of 3 people in the Uganda Head Office-Face to face meetings with clients when arriving or departing the country-Costing and planning of budget and upmarket safaris around Uganda, Rwanda, Tanzania and Kenya-Creation of a sustainable and charitable program for the company and its lodge situated outside Bwindi Impenetrable National Park

- Management of a 7 cottage upmarket lodge and its 39 employees- Improvement of guest service satisfaction through ongoing onsite training sessions- Constant interaction with clients and ability to find solutions to offer 5* service to all guests- Bringing Clouds Mountain Gorilla Lodge to the #1 lodge around Bwindi on tripadvisor (up from no 4)- Implementation of better stores, stocks and usage controls through improved paperwork tools and accountability - Liaison meetings and constant contact with the local foundation (NCCDF) and different conservation partners (IGCP, UWA, WWF) to ensure the lodge operates in the most sustainable way- Meetings with the local communities ensuring the goals previously agreed on are being followed and put in place and discussing, setting up and prioritising new development programs and projects- Set up of a traineeship program allowing disadvantaged young adults to gain experience in the hospitality industry and hopefully give them access to the tourism/hospitality job market

-Fantastic opportunity to experience life in a different country and be familiar with the different cultures around the Pacific islands

-Customer facing role requiring great cultural awareness -Organise and manage the aircraft during landing, take-off etc. -Provide solutions to help customers enjoy their in-flight experience -Part of the promotional team to provide exclusive service on VIP and charter flights and during special events. -Offer 5 star customer service to high profile customers and celebrities

-Event coordinator for the opening of the Consulate General in Cardiff in June 07. This included organising the venue and keynote speakers, sending invitations, liaising with First Minister office and creating publicity in the local and Swiss media- Meet and greet of officials (Ambassadors, Chargé d’Affaires, Members of Parliament, Deputy and High Commissioners and other VIP’s)-Client facing roles include assistance to Swiss citizens on changes in civil status, registration of births and deaths.-Assistance to Swiss nationals facing problems in the UK in case of lost of identity documents, theft and jail sentence-Multi cultural role including issuance and advices on visa for foreign nationals wishing to travel to Switzerland and Swiss naturalization process.-Legalisation and translation of UK official documents into Swiss languages to a deadline

-Found solutions to challenging client queries including providing alternative travel arrangements in case of delays, cancellations etc.-Worked on the VIP line of a large media company-Learned the systems and procedures in a short space of time to provide an efficient customer focused service

-Customer facing role-Organised and managed the aircraft during landing, take-off etc.-Provided solutions to help customers enjoy their in-flight experience

-Learned new reservation system in a short space of time to provide excellent costumer care to multiple corporate accounts with varied travel policies

-Managed team of 3 employees-Offered 5 star customer service to challenging and high profile customers including celebrities -Coordinated several product launches and various events incl. the Olympics in terms of flights, accommodation and transport requirements.