• Forecasts goals and objectives for the department and strives to meet them.• Hires, trains, motivates, counsels and monitors the performance of all service department staff.• Maintains reporting systems required by general management and the factory.• Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.• Strives for harmony and teamwork within the department and with all other departments.• Understands and ensures compliance with manufacturer warranty and policy procedures.• Holds weekly department meetings. • Directs and schedules the activities of all department employees. • Monitors technicians' daily productivity reports and corresponding payroll records.• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.

• Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for day to day operations.• Ensure supplies are ordered for each job. Ensure correct job numbers are used and that time records are correct.• Regularly report progress on each job and quickly communicate delays or concerns with the service advisors • Ensure adequate maintenance of tools, equipment and other materials in the service area.• Investigate customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with team to identify appropriate course of action.• Identify staff that require on-going training and implement training opportunities to ensure their skills are improved.• Provide feedback to staff that are not performing to the expected level and ensure human resources are informed of trends in performance.• Promote a Health and Safety culture within the business• Review customers service orders and inspect the quality of a technician repairs before the release of vehicles.• Review work orders to ensure that all actions have been documented according to Service Workshop policies and procedures.

• Greet customers and offer excellent customer service from intake to release of their vehicles• Determine and diagnose car issues based on customer description and vehicle condition• Using knowledge to provide in-depth information about parts and service options• Translate customer-reported problems to actionable work orders for technicians to complete• Order necessary parts from suppliers and double-check that they are delivered to technicians• Ensure that automotive work provided to customers meets company quality standards• Invoice and collect payment from customers for services rendered• Handle and resolve customer complaints regarding services• Maintain customer records and enter data into computer databases

• Responsibility for selling parts to customers• Ensure the efficiency and productivity of the store's service and repair operations.• Managing inventory based on demand• Setting prices and discount levels and plan promotions to increase sales• Leadership• Monitoring warehouse inventory• Responsible for parts department team• Managing warranty and return claims• Recruiting, staffing and employee development activities• Excellent product knowledge, good administrative skills and inventory management

• Export of spare parts to independent car repair shops in EU • Preparation of sale offers, bids and reports • Monitoring market and competition• Participation on business meetings • Creating partner networks • Statistical analysis of previous periods • Long-term care of customers • Negotiation of prices for transport • Communication with customs office • Solving problems with employees