Melanie Smith, President and Owner, formed QIE Partners Inc. in 2011 to provide Investor Accounting Services to the mortgage banking industry. As Vice President of QIE, I bring over 30 years of mortgage servicing, acquisitions and default expertise to the company. Please visit our website www.qiepartners.com

Primary services are management advisory services in mortgage servicing, loss mitigation, and default, on-site due diligence and operations reviews, acquisition and transfer support, policy and procedures, training/learning support services, project management and process re-engineering.Other services include internal or external audit support, quality control reviews, litigation support, and systems selection/conversion assistance.

Servicing manager responsible for managing servicing oversight program as the organization builds a servicing portfolio.

SVP - Servicing Division and Investor Accounting . Industry expert with over 30 years experience with loan servicing operations, acquisitions and transfers. At IMDI, responsible for heading all of the firm's advisory services, due diligence, operations reviews, ARM audits, providing loan servicing subject matter expertise for clients and other divisions of Indecomm, such as the Indecomm Learning group. Engaged by Fannie Mae as Housing Finance Institute Instructor for Managing Default and Loan Servicing courses since 1997.

Managed all of the firm's loan servicing engagements. Developed proposals and SOWS, staffed and executed all on-site due diligence, operations and audit reviews. Provided executive level written communications of risk findings and recommendations. Fannie Mae Housing Finance Institute Course Development and Instructor

Managed the firm’s subserviced portfolio of residential first and second mortgages and multifamily loans for private investors, Freddie Mac, Fannie Mae, RTC, and HUD. •Developed and implemented formal, written loan servicing policies and procedures.•Led projects to select a loan servicing system and oversaw all conversion mapping, trials and final conversion. This included staff training and deployment of the system throughout all servicing operations.•Developed and conducted company-wide training for Freddie Mac and Fannie Mae as company transitioned from HUD 312 product to conventional investors.•Developed comprehensive residential loan servicing training manuals.•Instrumental in retaining ongoing Fannie Mae and Ginnie Mae approvals throughout company winding down operations (company failed core capital requirements after losing a major HUD contract) by meeting with investors and law firms regularly and providing ongoing status reporting.•Directed and oversaw all acquisitions and servicing released activities for over thirty transfers. •Developed acquisition and release methodology, internal procedures and checklists to comply with investor and lender requirements.•Directed loan servicing activities of HUD 312 loans. •Provided subject matter expertise and guided company transition to RTC interim servicing activities and private investor acquisitions.