Global Ict Manager
Amersfoort, Putten
Initially Manager Information Management and part of the management team at Baan Backoffice (later on named Vanenburg Business Systems Support). Afterwards Global ICT Manager.Responsible for internal ICT, the technical consultancy department and software distribution.Baan Backoffice is the service organisation for Baan Business Systems (BBS, later on named Vanenburg Business Systems). Core business of the organisation concerns delivery of helpdesk services to the approx. 500 customers of BBS. Furthermore Baan Backoffice delivers service account management to these customers, second line support to other European BBS subsidiaries, as well as high-quality consultancy services.After two years I started working for the holding company (VBS Holding) as Release Manager. By the end of 1998 the Vanenburg Group and Baan Company organisations had to be separated. This was when I started with Vanenburg Group where a whole new ICT organisation had to be built as these activities were outsourced to Baan Company. As Country Manager ICT, I was responsible for all ICT-related issues in the different countries and during the last year I was working as Global ICT Manager for the complete worldwide organisation (1500 employees in 18 countries).Responsible for the world wide network (a.o. frame relay- and satellite connections), license management, anti-virus policies, internet access, software- and hardware standards, contract management, procurement, security, telephony in the Netherlands, first line support in the Netherlands, second line support support to the international subsidiaries, drafting and administering budgets. Leading a team of 15 people (Network management, NT management, Exchange management, Baan management, UNIX management). Confer with the ICT managers in the various countries to ensure that local ICT infrastructures remained in step with the centrally developed standards and procedures.