Responsible for ensuring that safety protocol is excercised through orientation and in depth hands on training programs.Organize and plan daily routes for field service techniciansDaily preparation of products, company truck, and equipmentProviding outstanding communication skills with our customers and team members to consistently reach time lines and system metrics. Daily completion of paper work: invoices, product reports, inventory, and notes/correspondence to customersOverseeing that exceptional customer service is provided to increase customer retention percentages.Handle employee/customer issues and complaints.Perform regular employee evaluations, at random.Problem solving with innovative solutionsReprimanding and ensuring that employees adhere to absent/tardiness policies as well as code of conduct and employee handbookResponsible for tracking company expenses, as well as financial transactions.

Responsible for scheduling, due to needs of operation, to ensure performance obligations are met to customer expectations. Oversee large scale operation, through holiday seasons, as many as 60+ employees. Monitor and manage customer service statistics in relation to areas of sale opportunities. Handle customer concerns and complaints, in a manner that ensures successful business relations going forward. Works with Assistant Store Manager in interviewing candidates and preparing hiring packages for new hired agents. Train new associates for designated delegations and duties for position hired. Enforce ALL safety protocol, behavior/ethics company standards, and attendance policies. Perform regular observations and evaluations of associate growth, strengths, and weaknesses.

Ensure that safety procedures and employee conduct ethics are enforced, to ensure the safety of our employees as well as our customers.Responsible for verifying all register and safe transactions through COSA.Maintain and update featured areas of the store, which includes consistently conducting and overseeing transitions of floor sets.Instant Credit Captain, which over saw 48 new credit account holders as of March 1st, 2017, to date of March 24th, 2017.Monitor metrics, provide input and delegate tasks to team members, to efficiently achieve metric daily standards.Handle customer’s complaints quickly and effectively through fast problem solving skills, while still providing genuine customer service.Key Holder of Store Operations, closing and opening the operation with proper preparation in opening, and post preparation in closing.

Ensured the safety of passengers and agents by strictly enforcing safety regulations and company protocol.Worked directly with Station Manager in light budgeting through excel spreadsheets, and scheduling, due to operation needsResponsible for verifying safe count and all daily payment transactions collected at station.Station Trainer Certified; responsible for ensuring agents are thoroughly trained and prepared for designated duties assignedCRO Certified (Complaint Resolution Official) Handled designated duties, where knowledge was gained through various training courses, of resolving complaints from passengers with disability.GSC Certified (Ground Security Coordinator) Ensured that ALL agents complied of ALL safety regulations pertaining to ground equipment usage.

Responsible for scheduling, due to needs of operation, to ensure performance obligations are met to client expectations.Oversaw large scale operation, through holiday seasons, as many as 60+ employees. Handled customer and client concerns and complaints. (Contractor for United and Frontier Airlines)Regularly attended safety meetings with AATC and TSA regarding updates and changes in safety regulations and procedure.Worked with HR Manager in interviewing candidates and preparing hiring packages for new hired agents.Trained new employees for designated delegations and duties for position hired.Enforced ALL safety protocol, behavior, and attendance policies.Submitted billing for contractee payment.