Jan Wesolowski Email & Phone Number

Katowice, Pl

Katowice, Pl

Katowice, Woj. Śląskie, Polska

Accountable for the overall quality of the process and oversees the management of and compliance with the procedures, data models, policies, and technologies associated with the process.Owns the process and supporting documentation for the process from a strategic and tactical perspective.Approves all changes to the process and development of process improvement plans.Defines policies for the organization regarding the process.Ensures that the process is fit for… Show more Accountable for the overall quality of the process and oversees the management of and compliance with the procedures, data models, policies, and technologies associated with the process.Owns the process and supporting documentation for the process from a strategic and tactical perspective.Approves all changes to the process and development of process improvement plans.Defines policies for the organization regarding the process.Ensures that the process is fit for purpose.Process Design.Process Improvement.Accountable for the overall process efficiency and effectiveness.Ensures alignment of Key Performance Indicators (KPIs) to Critical Success Factors (CSFs) and that these objectives are realized.Promote and reinforce adherence to the process and policies associated with Incident Management.Ensure the design of the Incident process aligns with the business and industry best practices.Works in conjunction with Continual Service Improvement (CSI). Show less

Management of high-priority incidents according to Service Level Agreements (SLAs).Process incident management taking into account global and local requirements.Internal and external coordination and management of the activities of incident management processes.Helping the global incident management team manage services and apply ITIL practices as a standardization process.Identification and planning of incident management process improvement projectsImplementation of… Show more Management of high-priority incidents according to Service Level Agreements (SLAs).Process incident management taking into account global and local requirements.Internal and external coordination and management of the activities of incident management processes.Helping the global incident management team manage services and apply ITIL practices as a standardization process.Identification and planning of incident management process improvement projectsImplementation of standards and standardization of processes.Supervising compliance with incident handling processes in accordance with the SLA.Monitoring the handling of high-priority incidents.Cooperation with suppliers, contractors, third line of support, etc. to ensure timely incident management and contract fulfillment.Preparation of reports for superiors. Show less

Katowice, Woj. Śląskie, Polska

Organizing and optimizing the supply chain for the assortment offered by the company.Full supply chain support.Analysis of the rotation of warehouse goods, care for maintaining the level of warehouse goods ensuring continuity.Analysis for potential crisis situations and taking appropriate preventive actions.

Katowice, Woj. Śląskie, Polska

1st level Helpdesk for users( supported hardware, software,applications & tools).Service Now (SNOW), Remedy(ITSM) call registration or other tickets registration system.

Creating a mobile Java application on Android.

Founder of the 'Jumar Dance Studio' dance school operating in the commune of Bytom and the commune of Bobrownikhttps://www.facebook.com/Jumar-Dance-Studio-224081057651959/

Licencjat (Lic.), Sports Discipline Instructor

Education record