Continuing SugarCRM biggest and most complex CRM project in EMEA in the roles of being the Business Analyst and the Solution Architect but now as a team member of Professional Services instead of Global Alliances.

For the largest CRM project in EMEA at a leading German OEM in the automotive sector, took over the roles of Business Analyst and Lead Solution Architect. Technical leadership of a team consisting of more than a dozen highly skilled developers, solution architects and quality assurance specialists. Responsible for the seamless integration of the various surrounding systems as well as technical coordination with the system integrator of the CRM application. Co-responsible for building industry specific templates (e.g. Finance)

Automotive - Finland:Upgrade project & technical support.I was responsible for migration, user acceptance tests and post going life support.-------------------------------------------------------------------------------------------------------------Food & Beverage - Netherlands:I run dozen of discovery workshops with business and handed over a nailed down requirement document to our Center of Excellence for implementation.-------------------------------------------------------------------------------------------------------------High Tech - Turkey:Performance and implementation review and system load tests. I was responsible for the entire technical part of the project.-------------------------------------------------------------------------------------------------------------Insurance - Norway:My responsibility as a team member was a redesign and enhancement of already existing customizations. In a later project phase, I produced a detailed technical solution design for a real time information generator.-------------------------------------------------------------------------------------------------------------Media - Germany:As the team leader I focused on design, implementing and integration of their Customer Relationship Solution and provided consulting services for the implementation.-------------------------------------------------------------------------------------------------------------Telecommunication - Belgium:Wide variety of project engagements involving requirements gathering, architectural design, application implementation and customization.

CRM Consultant in the Consulting Services Group at Epiphany/Infor, EMEA.

CRM Consultant working on numerous pan-European projects implementing Epiphany CRM Suite for Telecom and Media.

As a CRM Inhouse Consultant I was responsible for the worldwide rollout of the Epiphany CRM Suite. I provided support for solution design, implementation, testing, training, documentation and go-live support.Furthermore, I shared responsibility for Data-Warehouse and Data-Mining applications.