Manage special projects within the Health Department Clinic Services Bureau.

Provided strategic and operational leadership for the Member Services Department of a public regional Medi-Cal managed care health plan. Oversaw department operations with responsibility for enrollment, customer service, customer and community engagement, program development and implementation, program evaluation, process and quality improvement and member orientation and education. Planned, developed and implemented programs and initiatives in collaboration with community-based and local government entities and other external partners. Successfully led the department through a one-year 41% membership increase. Analyzed and ensured compliance with contractual, statutory and regulatory requirements. Responsible for budgeting and fiscal oversight. Hired, trained, coached, mentored and developed and supervised staff.

Supervised a team of account managers for a national commercial Preferred Provider Organization. Responsible for accounts within the western and central states. Oversaw onboarding of new accounts and supported existing accounts. Coordinated with sales and network development for new business development and customer satisfaction.

Director of a local chapter of a statewide health care education and advocacy organization. organization. Partnered with county and community stakeholders to participate in the design and development of a local Medi-Cal managed care health plan. Developed and implemented statewide activities, programs and services. Participated in fund development activities including direct campaigns, grant writing and Board solicitations.

Managed the community benefit program for a 500+ bed acute care hospital. Planned, developed and implemented health care and community services and programs in collaboration with internal and external stakeholders. Managed all operations of a safety net community clinic providing primary care, social, educational and youth services to a low-income underserved community.Established linkages with local and state government entities, elected officials, community-based organizations and other service providers. Analyzed and tracked local, state and federal legislation, regulations and initiatives. Maintained compliance with local, state and federal licensing requirements and regulations. Managed all fiscal, personnel and facility operations within the department and clinic. Developed an Adult Day Health Care Center from facility build out through licensing and operations.