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Jan Wright personal email
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Engaged Mortgage Operations Leader driving market share growth and streamlined process flows while promoting brand recognition. Developing successful cross-referral partnerships and prioritizing the customer experience throughout the process; Solutions-based process flow to achieve maximum quality and compliant results. Proven leadership in reorganizing and developing new employees to their maximum potential with effective coaching, recognition and motivating toward exceeding the customer expectations while meeting our goals.Specialties: Developing and Leading Effective TeamsCustomer experience prioritization and call center managementPerformance Tracking, Accountability and RecognitionResource ManagementSales Coaching and MentoringOperations / P&L ManagementStrategic Planning and VisionCredit and UnderwritingCompliance and Regulatory requirementsVendor RelationsPublic Speaking
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Regional Operations DirectorLoandepot Nov 2019 - PresentIrvine, California, UsWest Region Operations Director, Joint Venture business line -
Mortgage Operations ManagerUnify Financial Credit Union Oct 2016 - Oct 2019Allen, Tx, UsManaging the sales, underwriting, processing, funding and compliance of our retail mortgage loan operation, servicing 60 branches. -
Escrow Operations ManagerFirst American Title May 2014 - Sep 2016Santa Ana, Ca, UsDirects the title and escrow operations for our Las Vegas service center and developing strong business relationships to maintain our #1 ranking within the vacation ownership industry. -
Vp / Fulfillment Leader IiBank Of America May 2010 - Mar 2014Charlotte, Nc, UsOperations fulfillment manager leading multiple teams for Mortgage Underwriting, Processing and Funding FHA, VA and Conventional full documentation loans within the Las Vegas site for the Home Loans Division. -
Co-OwnerArbor Group Investigations Apr 2008 - Apr 2010Investigation of potential mortgage fraud files referred by private mortgage insurance companies engaging borrower interviews, 1003 reviews using certified underwriting practices and data base research for recovery efforts.
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Vp Escrow Operations AdministratorFirst American Title Oct 2005 - Mar 2008Santa Ana, Ca, UsManaged performance plans and necessary resources for escrow team to meet closing objectives with increased focus on customer satisfaction and market share growth; Start-up real estate auction team and managed centralized file processing, contract reviews, on site auction day process flow and subsequent lender pipeline reviews; Consistently met goals with net retention, staffing and budgets. Renegotiated vendor contracts at 20% pricing reduction with increased accountability. Commission plans and P&L administration. Managed multiple business development projects and programs for NV State Managers.
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Vp National Sales And Operations DirectorCiticorp Trust Bank, Division Of Citigroup Jan 2000 - Oct 2005New York, New York, UsManaged multiple Solution Call Center's marketing, sales, underwriting and processing of direct real estate lending products with a collaborative cross referral partnership with the Primerica Financial division. Revised sales policies and procedures for national roll-out yielding 25% increase in sales closing ratios and executed effective process flow reviews to maximize productivity and efficiencies. Established call center metrics to ensure quality sales delivery and customer satisfaction.Provided educational debt management training to our propiertary marketing distribution channel. Held influential business relationships within the senior hierachy of our business partners and vendors for profitable returns. Internal superior rated closing ratios, volume to expense ratios and overall compliance ratings. Personnel administration including recruiting, hiring and recognition programs. Recognized for ability to formulate viable solutions, minimize expenses and revitalize performance. Designated member in 2004 for the CTB software conversion project ensuring underwriting criteria met for decision engine processing. -
Solution Call Center ManagerCiticorp Trust Bank, Division Of Citigroup Jul 1996 - Dec 1999New York, New York, UsManaged the NV Solution Call Center for multi-state marketing, sales, underwriting and processing of mortgage consolidation loan products. Developed business relationships within the hierachy of our cross-referral partnership, Primerica. Conducted daily pipeline reviews and monthly QC reviews for each department and built a quality loan portfolio under established underwriting policies. Worked closely with staff on work load balancing and effective time management. Forecasted production and met goals through collaberative planning sessions.Enforced accountability metrics while maintaining 5% turnover rate engaging a loyal team to success. Recognized for outstanding performance in closing ratios, profit margin growth, volume to expense ratios and regulatory compliance.
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Consumer Finance Branch ManagerCiticorp Trust Bank, Division Of Citigroup Mar 1991 - Jul 1996New York, New York, UsManaged the business development, sales, processing and collection of small personal loans, secondary mortgages and retail financing products. Recognized for outstanding performance in profit, account growth, retail business devlopment and collection objectives.
Jan Wright Skills
Jan Wright Education Details
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Unc Kenan-Flagler Business SchoolAfsa Management Development Program -
Orange Coast CollegeBusiness Finance Coursework
Frequently Asked Questions about Jan Wright
What company does Jan Wright work for?
Jan Wright works for Loandepot
What is Jan Wright's role at the current company?
Jan Wright's current role is Regional Operations Director at loanDepot.
What is Jan Wright's email address?
Jan Wright's email address is jw****@****tam.com
What is Jan Wright's direct phone number?
Jan Wright's direct phone number is +170258*****
What schools did Jan Wright attend?
Jan Wright attended Unc Kenan-Flagler Business School, Orange Coast College.
What are some of Jan Wright's interests?
Jan Wright has interest in Activities With Family And Friends, Health And Fitness, Reading, Music, Inc.
What skills is Jan Wright known for?
Jan Wright has skills like Leadership, Credit, Loans, Management, Mortgage Lending, Finance, Business Development, Team Building, Customer Service, Marketing, Operations Management, Call Centers.
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